[Hiring] Epic Radiant/OpTime Analyst @Hummingbird Healthcare

Role Description

As a Radiant/OpTime Epic Analyst at Hummingbird, you'll keep Radiant workflows running reliably for the customers we support. You'll spend most of your day working tickets, diagnosing and resolving issues, and building and testing changes in Epic Radiant, with support for OpTime and Cardiology interface workqueues as needed. Because this is a managed services role, you'll also build strong relationships with your customer and become their trusted Radiant subject matter expert.

Responsibilities

• Own the day-to-day functionality of the Radiant department, resolving tickets and keeping workflows running as intended.
• Diagnose reported issues by analyzing workflows and data to identify root causes and contributing factors.
• Build, test, and validate changes in Epic Radiant so they meet expectations and avoid regressions.
• Support OpTime and Cardiology interface workqueues for customers as needed.
• Complete upgrade notes and upgrade build, testing changes ahead of go-live.
• Document requirements, build decisions, and test results clearly to support clean handoffs and auditability.
• Deliver assigned work in line with SLAs, quality standards, and performance expectations.
• Proactively identify issues and escalate when risk, complexity, or impact exceeds defined thresholds.
• Partner with customer and internal stakeholders to align on priorities, constraints, and upcoming changes.
• Build trusted relationships to become the go-to Radiant subject matter expert for the customers you support.

Qualifications

• 2+ years delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation.
• Active Epic Radiant and Epic OpTime certifications, required at time of hire.
• Hands-on Radiant experience, paired with operational and clinical workflow knowledge, ideally gained in a health system or consulting setting.
• Strong analytical and problem-solving skills, with the ability to investigate root causes and recommend sound solutions.
• Ability to work autonomously and stay self-sufficient in Radiant, owning your work reliably from start to finish.
• Clear communication across technical and non-technical audiences, with proactive escalation when issues arise.
• Strong attention to detail and time management, with a track record of meeting SLAs.
• Rapport-building skills and comfort adapting to change in a fast-paced, start-up environment.

Requirements

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.
• Work Location: Remote. You must work from a location within the United States with consistent Internet service.
• Work Type: Full-time.
• Schedule: Weekdays during standard business hours; occasional on-call support may be required.
• Compensation: Expected range is $79,000 to $103,000. New hires usually start between $79,000 and $95,000, depending on experience and internal equity.
• Travel: 2-3 times/year for company events or client visits.
• Training: Paid, structured onboarding and ongoing mentorship.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k).
• Parental leave.
• Career development support.
• And more.