[Hiring] Epic Professional Billing Analysts @Hummingbird Healthcare

Role Description

Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on. We’re hiring two Epic Professional Billing (PB) Analysts to our Service Delivery team! This is hands-on, operational work: you’ll spend your time resolving tickets, handling break-fix issues, and delivering optimization projects that keep Epic Professional Billing running smoothly for the client’s teams and for the patients they serve.

In the Professional Billing space, that means working within:

• Resolute Professional Billing: charge entry and edit management, claim submission and scrubbing workflows, remittance posting, denial management queues, and the configuration that keeps professional billing moving without unnecessary friction.

A typical day includes a steady flow of requests and problem-solving:

• Triage and troubleshoot incoming tickets, dig into workflows and build to find root cause.
• Coordinate with client stakeholders to confirm needs and priorities.
• Document changes so fixes are traceable and repeatable.
• Depending on level, lead more complex work—anticipating downstream impacts, guiding decisions, and mentoring others.

What You’ll Do:

• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic Professional Billing.
• Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
• Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
• Translate requests into clear, testable requirements—confirming what success looks like before you build.
• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
• Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.
• For Senior roles: Lead more ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.
• For Senior roles: Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.

Qualifications

• Current Epic certification in Professional Billing.
• Broad working knowledge of Epic Professional Billing and an understanding of how modules and workflows connect, including exposure to claims, remittance, and payer plan build (such as RTE) is a plus.
• Analyst Level: 2+ years of experience in an analyst role focused on problem-solving, requirements gathering, testing, and system implementation.
• Senior Analyst Level: 4-5+ years of experience independently delivering analyst work, including complex or moderately ambiguous system changes and thoughtful risk/impact management.

Requirements

• Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.
• Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.
• Strong written and verbal communication— you speak up, you can explain your reasoning, and adapt your message to your audience.
• A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.
• Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• 401(k).
• Parental leave.
• Career development support.
• And more.