[Hiring] Epic Patient Access Senior Manager @UnitedHealth Group

Role Description

Lead Patient Access operations across the western region (WA, OR, CA, and Mountain West), ensuring consistent, high-quality service delivery.

• Oversee design, build, and maintenance of patient access technologies and workflows.
• Partner with operational leaders to optimize workflows, drive best practices, and improve patient access outcomes.
• Lead medium to large-scale technology initiatives, including system implementations, upgrades, and optimizations.
• Plan and manage regional staffing capacity, ensuring efficient team performance and alignment to priorities.
• Hire, coach, and develop team members; serve as a mentor and trusted advisor.
• Provide guidance on system configuration, workflow design, and process improvements.
• Analyze workflows and system performance to identify and implement improvement opportunities.
• Translate business requirements into functional specifications; prioritize and deliver system enhancements.
• Oversee incident management and ensure timely resolution of system and operational issues.
• Build strong relationships with stakeholders and ensure clear communication from requirements through implementation.

Organizational Expectations (Applies to All Responsibilities):

• Demonstrate professionalism, accountability, and respect in all interactions.
• Collaborate effectively with team members, leadership, providers, and staff.
• Apply Lean principles to improve workflows, reduce waste, and enhance customer satisfaction.
• Follow written and verbal instructions while also working independently.
• Maintain compliance with all organizational policies, including HIPAA, privacy, and security standards.
• Complete required compliance and regulatory training.
• Participate in required job-related and regulatory training programs (e.g., OSHA, L&I).
• Maintain regular, reliable attendance.

Qualifications

• 7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration and 2 years resource management and/or large-scale project management.
• 2+ current Epic certifications in the following areas: Prelude, Cadence, Grand Central. Preferred Certifications are the following areas: MyChart, Resolute professional billing, Resolute Hospital Billing, HIM.
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
• 7+ years of experience configuring and supporting Patient access workflows including HIM, registration, scheduling, insurance verification, referrals, MyChart workflows including digital strategies, authorization and facility structure.
• Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint.

Requirements

• Revenue Cycle experience, MyChart and HIM certifications are preferred in addition to the certifications listed above.
• Certification in Service Management, Project Management, or Business Analysis is preferred.
• Masters degree in Business Administration, Health Administration, Data Science or Healthcare preferred.

Soft Skills

• Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation.
• Must be courteous, responsive, timely, respectful, thorough and detail oriented.
• Possesses excellent oral and written communication and problem-solving skills.
• Has good time management skills and a demonstrated ability to prioritize tasks.
• Ability to keep professional demeanor in stressful circumstances.
• Ability to work independently and in team environments.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.