[Hiring] Epic OpTime Systems Analyst @Highmark Health

Role Description

We are seeking a highly motivated and detail-oriented Epic OpTime Analyst to join our combined Epic OpTime and Anesthesia team. The ideal candidate will possess a strong understanding of perioperative workflows and demonstrate experience working with Epic OpTime and/or Anesthesia modules. While Epic OpTime certification is preferred, it is not a requirement at the time of hire.

This job is responsible for configuring, rolling out, and supporting the assigned Epic application(s). Responsibilities include:

• Business/systems analysis
• Requirements definition and documentation
• System design
• Problem resolution

The analyst communicates with system end-users to understand issues and implement solutions.

Essential Responsibilities

• Provide analytical support for the periop departments, leveraging the Epic OpTime module
• Collaborate with clinical staff to understand their needs and translate those needs into effective analytical solutions within Epic OpTime
• Participate in system upgrades, testing, and implementation processes related to Epic OpTime
• Proactively identify opportunities to improve efficiency and effectiveness of perioperative/surgical areas
• Participate in special projects and initiatives as needed
• Plans, designs/builds, tests, implements, and supports the needs of Epic software
• Analyzes and determines system requirements and specifications
• Performs and documents workflow analysis while evaluating user experience
• Supports and maintains environments or applications using domain knowledge
• Creates and maintains documentation and training materials regarding the implementation of applications
• Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows
• Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user's needs, and implements new technologies
• Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues
• Contributes to and manages small to medium projects independently
• Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems
• Identifies solutions and completes documentation

Qualifications

• 3 years of systems administration experience within one or more Epic modules (Required)
• Epic OpTime Systems Analyst experience OR experience with ORIS/PIS management (Preferred)
• 3 years of experience in the healthcare industry (Preferred)

Requirements

• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
• Excellent customer service skills
• Uses critical thinking skills for assigned tasks
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork
• Strong organizational skills in managing priorities
• Demonstrates knowledge of project management principles as they relate to assigned tasks

Benefits

• Epic Application Certification within 6 months (Required)
• None (Preferred)

Education

• Associates (Required)
• 2 years of relevant work experience in lieu of an Associate's Degree (Substitutions)
• Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience (Preferred)

Physical, Mental Demands and Working Conditions

• Position Type: Remote-based
• Teaches / trains others: Occasionally
• Travel from the office to various work sites or from site-to-site: Rarely
• Works primarily out-of-the office selling products/services (sales employees): Never
• Physical work site required: No
• Lifting: up to 10 pounds: Constantly
• Lifting: 10 to 25 pounds: Occasionally
• Lifting: 25 to 50 pounds: Rarely