[Hiring] Epic Clinical Case Management Analyst @American Addiction Centers

Role Description

Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.

• Prepare documentation for business requirements using case diagrams, data flow diagrams, data models, and object models.
• Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and review with the user to ensure accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions.
• Conduct effective unit, integration, system and end-user acceptance testing.
• Provide client and support training through development of training materials.
• Monitor system functionality and clinical and business processes instituting changes as needed.
• Effectively explain the functioning of the assigned application(s) and related systems to the users.
• Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
• Manage multiple requests from multiple users and balance priorities.
• Schedule and manage application version upgrades for assigned applications.
• Assist with support and troubleshooting as needed.
• Respond to user calls as necessary.

Qualifications

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 3 years in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing and documentation experiences.

Requirements

• Must be certified Clindoc and/or Grand Central.
• Must be willing to get certified in Epic Case Management.
• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.