[Hiring] Epic Clindoc Systems Analyst @Highmark Health

Role Description

This job is responsible for configuring, rolling out, and supporting the Clinical Documentation (Clindoc) Epic application. Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions.

• Plans, designs/builds, tests, implements, and supports the needs of Epic Clindoc software.
• Analyzes and determines system requirements and specifications.
• Performs and documents workflow analysis while evaluating user experience.
• Supports and maintains environments or applications using domain knowledge.
• Creates and maintains documentation and training materials regarding the implementation of applications.
• Configures changes within the Epic environments to provide standardized, comprehensive workflows.
• Corrects issues, conducts routine maintenance, and updates systems with new functionality to meet end-user needs.
• Implements new technologies and provides guidance and support to end-users.
• Contributes to and manages small to medium projects independently.
• Updates stakeholders on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems.
• Identifies solutions and completes documentation.

Qualifications

• 3 years of systems administration experience within one or more Epic modules (Required).
• 3 years of experience in the healthcare industry with Epic Clinical Documentation (Clindoc) (Preferred).

Requirements

• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity.
• Excellent customer service skills.
• Uses critical thinking skills for assigned tasks.
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
• Strong organizational skills in managing priorities.
• Demonstrates knowledge of project management principles as they relate to assigned tasks.

Education

• Associates (Required).
• 2 years of relevant work experience in lieu of an Associate's Degree (Substitutions).
• Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience (Preferred).

Licenses or Certifications

• Epic Application Certification within 6 months (Required).
• None (Preferred).

Physical, Mental Demands and Working Conditions

• Position Type: Remote-based.
• Teaches / trains others: Occasionally.
• Travel from the office to various work sites or from site-to-site: Rarely.
• Works primarily out-of-the office selling products/services (sales employees): Never.
• Physical work site required: No.
• Lifting: up to 10 pounds: Constantly.
• Lifting: 10 to 25 pounds: Occasionally.
• Lifting: 25 to 50 pounds: Rarely.