[Hiring] Epic-Certified EHR Systems Analyst I @Adventist Health

Role Description

Adventist Health Roseville is seeking an Epic‑Certified EHR Systems Analyst II for a full‑time, day‑shift position. This is a remote role and requires up to 25% travel, as needed.

• An active Epic Cupid certification is required, along with end-to-end implementation experience.
• A clinical background is strongly preferred.
• Performs various duties relating to information systems applications including the design, build, implementation, support, and testing of computer software and related processes under direct supervision.
• Works with project and support teams to ensure proper alignment with established processes and procedures to ensure appropriate development, training, support, and evaluation of computer applications.

Qualifications

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor’s Degree or equivalent combination of education/related experience: Preferred
• Healthcare IT application/technical experience: Preferred

Requirements

• Epic Certification/Accreditation in area of responsibility: Required

Essential Functions

• Maintains routine system software utilizing established standards and departmental protocols, to meet user requests/specifications.
• Evaluates user requests for special enhancements to system software.
• Works with customers to gather specifications for the purchase, development, and installation of system software.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Participates in analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
• Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency.
• Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas.
• Assists in analysis and documentation of reporting needs of end users.
• Follows project work plans.
• Works cooperatively with project team members to coordinate assigned duties with the overall program and related projects.
• Identifies potential process- and/or department-specific risks and assists in strategies to mitigate or resolve them.
• Researches, documents, and facilitates resolutions to issues reported by end-users.
• Tests system software per checklist guidelines and participates in the development of test scenarios.
• Collaborates with technical teams to research and problem-solve technical issues.
• Assists in the presentation of training to a variety of audiences.
• Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
• Supports optimization activities to ensure staff effectively use the systems.
• Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours.
• Provides on call support as needed of the most critical applications.
• Troubleshoots and resolves system issues escalated by the help desk.
• As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions.
• Performs other job-related duties as assigned.

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify. Visit E-Verify for more information about E-Verify.