[Hiring] Epic Application Analyst Associate @American Addiction Centers

Role Description

Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use. Effectively explains the functioning of the assigned Epic applications and related systems to the users.

• Assists users with using the full functionality of the applications.
• Prepares input for the requirements definition including user procedures, flowcharts, and preliminary report and screen definition.
• Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
• Works with users and team members to set priority for user requests and reviews and clarifies user requests.
• Assists with impact analysis.
• Documents current workflows, specifications, user manuals, procedures, and other relevant information.
• Completes all change and quality control documentation using department standards.
• Participates in testing, user training, and results evaluation.
• Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.
• Monitors and documents post-implementation problems and revision requests.
• Identifies ongoing application system issues for all assigned applications and communicates patterns to Sr./Lead Application Product Analyst.
• Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, and troubleshooting guidelines.
• Assists in the appropriate completion of all change and quality control documentation using department standards.
• Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications.
• Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.
• Assists with the scheduling and managing application version upgrades for assigned systems.
• Participates in the maintenance, enhancement, and interface of assigned applications.
• Troubleshoots and resolves user problems.

Qualifications

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 1 year of experience in automated laboratory and/or business systems.

Requirements

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.
• Preferred remote locations in IL, WI, NC, GA.
• Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
• No relocation, No Sponsorship or transfer of visa for this position now or in the future.

Knowledge, Skills & Abilities Required

• Basic knowledge of computer operating platforms, applications software, and network software.
• Demonstrated analytical skills necessary to make sound recommendations based on data analysis and business needs, assuring maximum productivity and continuous process improvement.
• Demonstrated ability to translate user requirements into system specifications.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.
• Ability to prepare, import, and manipulate information in spreadsheets and databases.
• Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.
• Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner.
• Basic knowledge and ability in the use of project management software, tools, and methodologies.
• Knowledge, understanding, and ability to follow change management processes.
• Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management.
• Ability to handle multiple tasks, set appropriate priorities, and accomplish assignments in a thorough and timely manner.

Physical Requirements and Working Conditions

• Must have ability to perform work-related travel and therefore may be exposed to road and weather hazards.
• Exposed to normal office environment.
• Must operate all equipment necessary to perform the duties of the job.
• Must be able to lift up to 40 lbs. occasionally.
• Sits the majority of the workday; also lifts, reaches, and bends throughout.

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.