[Hiring] Epic Application Analyst @Intermountain Health

Role Description

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.

• Applications include electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, PACS, cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management.
• This position is fully remote with some quarterly required travel.
• Schedule: M-F 8AM - 5PM with on-call rotation evenings & weekends.
• Looking for candidates with EpicCare Ambulatory Certification & experience supporting healthcare EHR.

The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle.

• Manage small projects related to applications and technologies.
• Maintain necessary certifications (e.g., Epic).

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers, validates, and translates technological requirements into design and development specifications while providing product management.
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes, hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common issues, incidents, and problems according to agreed upon service levels and department standards.
• Serves as PM and completes PM functions for small to mid-size projects with multiple teams.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in the development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
• Develops and understands business reporting needs for end users.
• Participates in on-call and command center responsibilities, if applicable.
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project, and department meetings to increase awareness and information flow.
• Works with project requestor to complete the minimum viable product of a demand in ServiceHub.
• Requests resources for projects and enhancement work using ServiceHub Resource Plan process.

Qualifications

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• In-depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems.
• Skilled in assessing needs and determining through documentation the best approach.
• Skilled at problem definition and data collection by establishing facts and drawing valid conclusions.
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write correspondence and process documents.

Requirements

• Operate computers and other IT equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.