[Hiring] EOR Business Operations Manager @Referral Board

Role Description

This is an exciting time to join Remote and make a personal impact in the global employment space as a Business Operations Manager in EOR Business Operations.

As a dynamic, curious, and energetic professional, you will help improve how EOR Operations runs end-to-end by:

• Driving cross-functional clarity
• Operating mechanisms
• Delivery support across domains

You will partner with senior leaders and stakeholders across EOR Ops and beyond to enable:

• Scalable execution
• Measurable outcomes
• Strong adoption of changes that span multiple teams

Qualifications

• Demonstrated experience in business operations, program/project management, operational excellence, or a similar cross-functional role (ideally in EOR Operations or an adjacent operating environment)
• Strong project management skills and ability to take ambiguous, multi-stakeholder work from problem definition through delivery, adoption, and measurement
• Ability to facilitate alignment across teams with differing priorities and influence outcomes without direct authority
• Thoughtful use of AI to improve workflows and incorporate it into solution design
• Comfortable working with operational metrics and reporting (e.g., Sigma, Zendesk, Google Sheets) and translating data into clear insights and recommendations
• Clear writing and effective async communication with peers and stakeholders
• Proactive, structured, and able to self-direct with high ownership and follow-through
• Passion for improving systems and ways of working with prior examples of making processes faster, clearer, and more scalable
• Ability to move quickly but with intention, demonstrating strong judgment about trade-offs, risk, and when escalation is needed

Requirements

• Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement
• Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners
• Drive cross-domain visibility and alignment across EOR Operations
• Identify and implement AI-enabled improvements to EOR operating mechanisms
• Facilitate prioritization and sequencing for work that spans multiple EOR domains
• Own recurring reporting inputs and convert insights into clear recommendations
• Establish and continuously improve EOR-wide operating mechanisms
• Support audit and compliance program management for cross-functional efforts
• Partner effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership
• Flex to any project work as required by the business needs within EOR Operations

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces