[Hiring] Enterprise Systems Manager @Prescient Healthcare Group

Role Description

Reporting to the Director of Enterprise Systems (and supported by the CTO in the Director's absence), the Enterprise Systems Manager is a hands-on, delivery-focused role at the centre of Prescient's enterprise technology function. The Enterprise Systems Manager will play a central role in shaping and delivering that agenda.

This is a role for someone who gets things done and thinks about what should be done next. You will own the day-to-day administration and health of our core systems, including:

• Salesforce
• CMap
• BambooHR
• Sage Intacct
• Concur

While actively driving improvements, identifying where AI and automation can reduce friction, managing change and training, and helping the business get more from its technology investment.

Responsibilities

• System Administration and Day-to-Day Operations
  • Administer and maintain Prescient's core enterprise platforms on a day-to-day basis.
  • Manage user access, permissions, configuration changes and system health across in-scope platforms.
  • Maintain accurate, up-to-date documentation of system configuration, integrations, business rules and standard operating procedures.
  • Act as first point of escalation for system queries and issues from across the business.
• Programme and Project Coordination
  • Coordinate active workstreams across the enterprise systems programme.
  • Manage the programme plan and action log.
  • Prepare status updates, programme materials and briefing notes for steering committees.
  • Support the planning and execution of system implementations.
  • Coordinate UAT activity.
• Data Management and Quality
  • Build and maintain standard reports, dashboards and data extracts.
  • Investigate data and process issues.
• Continuous Improvement and Efficiency
  • Build and manage a live backlog of system and process improvement opportunities.
  • Lead the delivery of improvement initiatives end-to-end.
  • Challenge existing processes and design better alternatives.
  • Identify and eliminate sources of manual effort and rework.
  • Ensure every system change lands properly.
• Change Management and Training
  • Own the change management approach for system changes and improvements.
  • Design and deliver training for new and changed functionality.
  • Develop and maintain a library of user guides and process documentation.
  • Build a network of system champions across the business.
• AI and Automation
  • Actively explore how AI and automation tools can be applied.
  • Pilot and evaluate new capabilities within existing platforms.
  • Bring forward practical proposals for AI and automation.
  • Stay current with developments in enterprise systems and AI tooling.
• Stakeholder, Business and Vendor Engagement
  • Act as the primary day-to-day point of contact for system queries.
  • Organise and facilitate regular system champions meetings.
  • Translate business requirements into clear specifications.
  • Maintain a clear, transparent prioritisation backlog.
  • Push back confidently on requests that cannot be delivered.
  • Communicate clearly about timelines, dependencies and trade-offs.
  • Manage day-to-day operations with software vendors.
• Cover for the Director of Enterprise Systems
  • Hold operational responsibility for the enterprise systems function.
  • Maintain sufficient working knowledge of the full systems landscape.
  • Make day-to-day operational decisions within agreed parameters.

Qualifications

• Minimum 5 years experience in a systems administration, business systems, or operations coordination role.
• Hands-on experience with at least one major enterprise platform.
• Strong organisational skills and a proven ability to manage multiple priorities.
• A proactive, action-oriented approach.
• Clear, confident communication skills.
• Comfortable working in a fast-paced, changing environment.
• High attention to detail.

Requirements

• Experience supporting a system implementation, migration or integration project.
• Familiarity with integration platforms or middleware.
• Experience with reporting and dashboard tools.
• Knowledge of the pharmaceutical services, life sciences or professional services industry.
• Relevant qualifications or platform certifications are a plus but not required.

Benefits

• A competitive salary and benefits package.
• A high-growth, entrepreneurial environment with genuine responsibility from day one.
• Rapid exposure to a broad enterprise technology landscape.
• A clear development path.
• A collaborative team and direct line of sight to senior leadership.