[Hiring] Enterprise Solutions Architect @Ashby

Role Description

As an Enterprise Solutions Architect (SA), you will have responsibility for implementation and services scoping and design, as well as Statement of Work creation to capture recommendations. The SA is a member of the Professional Services (PS) organization and a close partner to the Enterprise Sales team. Broadly, the goal of this role is to ensure the success of Enterprise customers through professional services.

• Work directly with prospective customers and our Solutions Engineering team during the sales cycle to understand the current state, define a clear path to success, and shape both the deal and implementation approach accordingly.
• Provide continuity between what was sold and what is delivered by ensuring a comprehensive handoff from Sales to PS.
• Focus on aligning pre-sales motions with implementation work to improve Enterprise sales win rates, accelerate time-to-value, and drive long-term customer outcomes.
• Match prospective customers with the approaches that best meet their needs, while helping Sales win complex deals by increasing buyer confidence and reducing perceived implementation risk.

What You’ll Do

• Design and Close Successful Professional Services Opportunities (Pre-Sales)
  • Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby.
  • Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities.
  • Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer.
  • Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities.
  • Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately reflect the required scope, effort, and sequencing.
• Create Continuity into Delivery (Post-Sales / Early Lifecycle)
  • Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team.
  • Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches.
• Improve Professional Services GTM Motions
  • Identify patterns across opportunities (what works, what breaks) and use these to refine our Enterprise Sales motion in partnership with Leadership.
  • Refine how and when services are introduced and scoped within the sales cycle.
  • Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services.

Qualifications

• 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting.
• Strong ability to diagnose business processes and translate them into scalable technical solutions.
• Experience with complex, multi-stakeholder deals with meaningful implementation components.
• Comfort navigating collaboration with both pre-sales and post-sales teams.
• Excellent communication skills, with the ability to influence executives and align cross-functional teams.
• Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility.

What Success Looks Like

• Increasing win rates, especially in the Enterprise.
• Clear alignment between scope, expectations, and customer outcomes.
• Reduced implementation friction and faster time-to-value.
• Improved customer confidence and sentiment at kickoff and early lifecycle.
• Stronger partnership between Sales, Professional Services, and Customer Success.
• Increased retention and expansion driven by successful customer outcomes.

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects & customers are truly excited about.
• Competitive compensation is offered.
• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby — do it when you feel financially comfortable.
• Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it.
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval.