[Hiring] Enterprise Services Manager @Community Health System Services LLC

Role Description

The Enterprise Services Manager leads the engineering teams responsible for designing, implementing, administering, and continuously improving Xtensys enterprise endpoint, virtual desktop, and Microsoft 365 platforms. This role is accountable for the reliability, security, performance, and lifecycle of the Virtual Systems (VDI/DaaS), Endpoint Engineering, and Microsoft 365 environments that support Xtensys and its healthcare customers, where clinical systems such as Epic are mission-critical.

Leading through the Virtual Systems, Endpoint, and Microsoft 365 Engineering Supervisors and their teams, the Enterprise Services Manager sets technical standards, governs change, manages vendor and licensing relationships, and ensures work aligns with ITIL v4–aligned practices and Xtensys security and compliance requirements.

Success is measured by:

• Platform stability
• Security and compliance posture
• Successful project and change delivery
• Team performance and development
• Effective vendor and cost management
• Ability to translate business and clinical needs into reliable enterprise workspace and collaboration services

Qualifications

• Proven experience leading technical engineering teams in an enterprise or managed services environment
• Strong technical breadth across endpoint management, Active Directory, virtual desktop/DaaS, and Microsoft 365
• Working knowledge of identity, security, and compliance frameworks relevant to healthcare
• Demonstrated ability to set technical standards and govern change
• Strong vendor, licensing, and cost-management experience
• Experience with automation and scripting, particularly PowerShell
• Deep command of ITIL v4–aligned practices
• Excellent communication, documentation, and stakeholder-management skills

Requirements

• Bachelor’s degree in information technology, computer science, or a related field is preferred
• Equivalent industry experience, along with several years of infrastructure or engineering experience including time in a leadership role
• Relevant certifications or training are preferred, such as Microsoft, Citrix/Omnissa, or ITIL v4 credentials
• Equivalent hands-on experience may be considered in place of formal credentials

Benefits

• Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support
• A Culture of Innovation: We encourage risk-taking and continuous improvement
• Continuous Growth: Opportunities to expand your skillset and mentor others