[Hiring] Enterprise-grade agile planning solution Subject Matter Expert (SME) @Fathom Management LLC

Role Description

Seeking an experienced Enterprise Agility Platform Subject Matter Expert (SME) to support a Department of Veterans Affairs modernization initiative. We are seeking an expert who understands the Enterprise Agility Platform from the inside out—someone who has served as the platform administrator, configuration expert, and trusted advisor responsible for maximizing its capabilities across enterprise Agile delivery teams.

This is not a Scrum Master, Agile Coach, or Project Manager position. We are seeking a technical platform expert who understands Enterprise Agility Platform administration, workflow configuration, governance, reporting, troubleshooting, user support, and enterprise optimization.

As the Agility Platform SME, you will serve as the primary technical authority responsible for the administration, configuration, optimization, and support of the enterprise Agility platform. You will collaborate with Scrum teams, Product Owners, engineering organizations, and leadership to ensure the platform is configured to meet business objectives while continuously improving team productivity and Agile delivery processes.

Primary Responsibilities

• Serve as the organization's Subject Matter Expert (SME) for the Agility platform.
• Configure and administer enterprise Agility environments.
• Design, maintain, and optimize workflows that support Agile software delivery.
• Configure user permissions, security roles, dashboards, reports, templates, and project structures.
• Partner with engineering leadership, Product Owners, Scrum Masters, and development teams to maximize the effectiveness of the platform.
• Analyze existing platform usage and recommend improvements that increase productivity and reporting capabilities.
• Troubleshoot complex platform issues and serve as the highest level of technical support for Agility-related problems.
• Develop standards, governance, documentation, and best practices for enterprise Agility platform administration.
• Lead user onboarding, mentoring, and training sessions for project teams and stakeholders.
• Collaborate with technical teams regarding integrations and data management.
• Support enterprise Agile transformation initiatives and continuous process improvement.
• Identify opportunities to automate or streamline platform administration.
• Serve as the trusted advisor for all Agility platform capabilities and future enhancements.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).
• Expert-level experience administering and supporting the Agility platform in an enterprise environment.
• Demonstrated experience configuring enterprise Agile management platforms.
• Experience designing workflows, permissions, dashboards, reporting, and platform governance.
• Proven ability to troubleshoot and resolve complex platform issues.
• Experience supporting multiple Scrum teams simultaneously.
• Strong understanding of Agile and Scrum methodologies.
• Experience developing user documentation and delivering end-user training.
• Excellent communication skills with both technical and non-technical stakeholders.
• Experience collaborating with software engineering, product management, and PMO organizations.
• Strong experience with SQL Server Integration Services (SSIS).

Preferred Qualifications

• Experience supporting Department of Veterans Affairs (VA) or other Federal Government programs.
• Experience supporting enterprise Agile transformations.
• Experience migrating organizations from Jira or similar Agile platforms.
• Experience integrating Agile platforms with enterprise reporting or development tools.
• Experience supporting software modernization programs.
• Experience developing enterprise governance standards for Agile tooling.

Benefits

• Competitive Salary
• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) with Company Match
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Professional Development
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Fathom Management is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.