[Hiring] Enrollment Case Manager @1 Alpha Consulting

Role Description

The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by:

• Conducting in-home assessments, processing applications, and facilitating eligibility determinations to help individuals and families access essential care services.
• Combining field-based responsibilities with remote administrative tasks, contributing to timely and accurate program enrollment.

Responsibilities and Impact:

• Conduct 3-4 in-person intake visits daily in applicant’s homes, nursing facilities, or shelters within assigned counties.
• Process waiver program applications through COMPASS and coordinate with eligibility teams for accurate determinations.
• Provide complete case management support from referral through program enrollment or closure.
• Maintain accurate applicant records and data tracking using Microsoft Excel.
• Offer clear, unbiased information regarding service options, rights, and program processes.
• Travel within an assigned area using reliable, independent transportation.
• Complete outreach or administrative work when not conducting field visits.
• Attend required meetings, trainings, and team discussions.
• These responsibilities are not exhaustive; additional tasks may be assigned.

Qualifications

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• Experience in case management, social services, or a related field.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong organizational, documentation, and communication skills.
• Proficiency with Microsoft Excel, Word, and Teams.
• Reliable transportation and valid driver’s license.
• Ability to adapt quickly to changing processes and requirements.
• Familiarity with COMPASS or similar eligibility systems.

Requirements

• Background in healthcare networks, disability services, or public benefit programs.
• Bilingual in Spanish/English.
• Strong cultural sensitivity and community awareness.

Physical Requirements

• Frequent travel throughout assigned areas of Pennsylvania.
• Ability to sit for extended periods while maintaining focus during documentation or communication.
• Regular mobility for entering homes, shelters, and facilities.
• Ability to lift up to 25 lbs. (computers, case files, and materials).
• Adequate vision and hearing for driving and communication.
• Capacity to adapt to a range of home and outdoor environments.

Benefits

• Pay Range: $20.50 - $21.50 with mileage and expenses fully reimbursed.
• Access to an excellent benefits package after successfully completing a contingency period of at least 120 days.
• Full insurance and other benefits effective the first of the month following the end of the probationary period.
• Paid time off for Pennsylvania state holidays from day one, provided scheduled hours are worked before and after the holiday.
• Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.

Equal Opportunity Employer Statement

360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team.