[Hiring] Energy Efficiency Program Coordinator @Resource Innovations

Role Description

Resource Innovations is seeking a Energy Efficiency Program Coordinator to join our growing team in Pennsylvania. We are seeking a highly skilled and motivated Energy Efficiency Program Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful, energy initiatives. As a Energy Efficiency Program Coordinator you will help customers save energy and reduce costs by ensuring programs are delivered efficiently, contractors are supported, and customers receive the maximum benefit. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements.

Duties and Responsibilities

• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

Qualifications

• Must be located in Pennsylvania.
• Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm.
• 2+ years previous customer service and data entry experience required.
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Exceptional attention to detail, time management, and organizational skills.
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives.
• Able to meet deadlines while adapting to shifting priorities and evolving business needs.
• Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred.
• Excellent written and verbal communication skills.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred Skills, Education and Experience

• Bachelor’s degree preferred.
• 2+ years of experience in energy efficiency, sustainability, or project coordination preferred.
• Experience working with utility-sponsored rebate or incentive programs is a plus.
• Spanish-speaking bilingual candidates preferred.

Benefits

• Competitive salaries based on a candidate's skills, experience and qualifications for the position.
• Compensation range for the base salary for this position is $40,000-$50,000.
• Eligibility for a discretionary annual bonus.
• Three weeks of paid vacation annually.
• Paid holidays.
• 401(k) retirement plan with employer match.
• Medical, dental and vision coverage.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Additional supplemental offerings.

Employment Conditions

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.