[Hiring] Energy Auditor I @Talent Acquisition

Role Description

The Energy Auditor – Virtual will virtually inspect buildings to assess current energy use, then make recommendations to optimize efficiency and minimize cost. This role is primarily responsible for:

• Completing virtual walk-through energy efficiency assessments.
• Providing instruction for customers to install energy efficiency equipment and products.
• Deepening customer awareness of and participation in rebate programs and the utility’s demand-side management programs.
• Working with others who are passionate about energy efficiency and making a positive impact on the industry.

Essential Duties and Responsibilities

• Review and analyze data, including online building site information, energy usage, and customer-reported information and images, to determine preliminary opportunities for efficiency and savings.
• Deliver professional, high-quality, and efficient virtual energy auditing services to utility customers over the phone, text, and/or video chat.
• Initiate conversations regarding energy usage and build quick rapport with utility customers in a virtual setting.
• Complete virtual walk-through energy assessments of properties to identify key natural gas and electric saving opportunities.
• Provide thorough education to end users regarding energy efficiency.
• Clearly explain and articulate energy assessment findings to building owners, including energy efficiency rebates and answering related questions.
• Instruct on the installation of energy-saving devices including lighting, smart thermostats, and hot water saving devices.
• Compose and deliver audit reports containing the results of the energy analysis and recommendations for improved energy efficiency.
• Actively identify and recommend ways to improve program operations and delivery.
• Continuously drive improvements in quality, customer satisfaction, and productivity.
• Accurately complete and maintain all required paperwork, records, and documents.
• Follow and comply with all safety and work rules, regulations, and practices.
• Field support may be required occasionally.

Qualifications

• Associate degree or equivalent experience.
• One of the following:
  • Residential building construction.
  • Heating and Air Conditioning System install, sales, or service.
  • Other energy efficiency designations or certificates including:
    • Advanced Home Energy Professional (HEP).
    • Building Analyst.
    • Envelope Professional.
    • Residential Building Envelope Whole House Air Leakage Controller Installer.
    • Heating, Air Conditioning, and Heat Pump.
    • Air sealing and building insulation experience.
  • Customer Interview & Sit Down – articulate findings and recommendations.
  • BPI Fundamentals or above.
• Two years of previous related work experience.
• 1-2 years of experience in marketing, community organizing, education, customer service, or a related field – virtual experience preferred.

Requirements

• Excellent verbal and written communication skills.
• Ability to interact well with customers and coworkers in a virtual environment.
• Good research and organizational skills.
• Ability to explain complicated matters to a variety of individuals in a virtual environment.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Technologically adept.
• Strong data entry skills in entering information in tracking systems/databases.
• Detail-oriented, organized, self-starter, with an ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Basic understanding of methods used for technical and cost savings analysis and reporting.
• Basic understanding of energy modeling software.
• Basic understanding of energy conservation principles and techniques.

Licenses & Certifications

• Valid driver’s license.

Travel Requirements

• Willingness to travel less than 10% of the time.

Compensation & Benefits

• Starting salary between $22.00 and $26.00/Per-Hour.
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage.
  • Retirement benefits.
  • Paid time off.
  • Paid holidays.
  • Other company-sponsored benefits and programs.