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End User Computing Engineer @Mind Medicine

[Hiring] End User Computing Engineer @Mind Medicine

Apr 02, 2025 - Mind Medicine is hiring a remote End User Computing Engineer. 💸 Salary: $70,172.00 - $95,173.00. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The End-User Computing (EUC) Engineer will be responsible for providing primary operational support for end-user hardware and software for a fully remote and geographically distributed company.

  • Provide operational support for remote staff, including hardware and software issues
  • Create, update, triage, and close support tickets in the MindMed ITSM
  • IT lead for all new and departing employee responsibilities
  • Coordinate the hardware lifecycle for remote employees from procurement to retirement
  • Provide primary/secondary system administration to IT systems
  • Work closely with IT MSPs and professional service providers
  • Assist in identifying, evaluating, justifying, and deploying new products, technologies, systems, services, and workflows
  • Independently perform actions under departmental change control procedures
  • Ensure compliance for technology projects and processes including Sarbanes Oxley (SOX), 21 CFR Part 11, cGxP, and GDPR
  • Author and review standard operating procedures and knowledge-base articles
  • Ensure that best practices for the service and support of technology products are documented and followed
  • Stay up to date on industry trends and best practices

Qualifications

  • Bachelor’s degree or equivalent work experience
  • 2+ years of Tier I operational support experience, preferably within a regulated life sciences environment
  • 2+ years supporting macOS and Windows laptops via MDM
  • 2+ years supporting Identity platforms [OKTA or Entra/AzureAD]
  • 2+ years supporting SaaS applications
  • Experience administering M365, SharePoint, Powershell, Cisco Umbrella, CrowdStrike, CheckPoint, M365, Slack, Zoom, DocuSign, FreshService, Intune, Kandji, Apple Business Manager, Adobe, and OKTA
  • Strong verbal and written communication skills
  • Excellent vendor management and negotiation skills
  • Strong remote triaging skills
  • Strong experience managing SharePoint sites and M365 permissions
  • SOX and/or 21 CFR Part 11 experience
  • Experience supporting multiple operating systems (Windows 11, iOS, and MacOS)
  • ITIL certification preferred

Requirements

  • The starting base pay range for this position is $70,172.00 - $95,173.00
  • Compensation will be determined based on several factors including skill set, years of experience, and geographic location
  • Employees in this role may be entitled to additional compensation, including bonus and equity

Benefits

  • 100% paid health benefits including Medical, Dental and Vision for you and your dependents
  • 401(k) program with company match and immediate vesting
  • Flexible time off
  • Generous parental leave and some fun fringe perks!

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
End User Computing Engineer @Mind Medicine
All others
Salary 💸 $70,172.00 - $95,173.00
Remote Location
USA
Job Type full-time
Posted Apr 02, 2025
Apply for this position Unlock 55,380 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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