[Hiring] Encompass Administrator @CrossCountry Mortgage, LLC

Role Description

The Encompass Administrator (Senior) is a key member of CrossCountry Mortgage’s LOS team. This position contributes to business success by utilizing technical skills, mortgage experience, and a thorough understanding of the LOS system. This LOS team supports the business platform to accomplish critical business processes that are essential to the company’s day-to-day operations.

• Work with applicable business units to offer areas of improvement, implement, manage, and maintain:
• Input forms
• Business rules
• Major releases
• Loan programs
• eFolder settings
• Disclosures
• HMDA support
• Investor suspense requests
• DMI export
• Servicing transfers
• Warehouse data tapes
• Archive loan strategy
• Evaluate the Encompass system, CCM’s integrations, and CCM’s business workflow to help drive change for process-flow improvement.
• Design and implement approved change requests by creating or enhancing Encompass settings, basic and advanced input forms, and business rules.
• Employ problem-solving skills to understand, interpret, troubleshoot, and resolve issues relating to system functionality.
• Ensure deadlines are met and update the project management system.
• Remain up to date on key Encompass trends and methodologies.
• Remain up to date on forthcoming Ellie Mae initiatives.
• Work closely with the .Net Team, where applicable, on incoming requests.
• Ensure updates do not adversely affect the system.
• Work closely with the Product Manager, where applicable, on incoming requests.
• Act as an escalation point for general inquiries and troubleshooting requests from Support.

Qualifications

• High School Diploma or equivalent.
• 5+ years’ experience performing Ellie Mae Encompass Administration.
• 5+ years’ experience building Input Forms and creating Business Rules within Encompass/LOS.
• 5+ years’ experience within the Mortgage Industry.
• Encompass Administrator Certification.
• Encompass Web Experience a plus.
• Thorough understanding of the loan lifecycle from point of sale through servicing and secondary.
• Advanced knowledge of real estate lending regulations and compliance standards.
• JIRA knowledge a plus.
• Effective communication and collaboration skills to maintain positive business relationships with system stakeholders.

Benefits

• Competitive compensation plan.
• Robust benefits package, including:
• Medical
• Dental
• Vision
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program