[Hiring] Emergency Services Manager III @Amazon

Role Description

We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon. This security professional will have overall responsibility for the management and leadership of day-to-day Emergency Services Unit (ESU) operations, key customer engagements, budget management, strategic planning, and performance measurement.

The successful candidate will have a strong bias for data/metrics and possess a strong background in protecting people, places, and assets through the application of industry-related best practices. They must be open and approachable while focused on how to grow, scale, and optimize efforts in a high-tech, fast-paced environment.

Key job responsibilities:

• Lead, manage, and develop Emergency Services Unit teams across multiple sites in a 24/7 environment.
• Facilitate development of short- and long-term strategy for ESU initiatives, developing roadmaps with actionable and auditable plans.
• Set and articulate expectations for leadership behavior within the team; model behavior that exemplifies Amazon Leadership Principles.
• Balance team goals that optimize performance, enhance employee development, and align department goals.
• Manage staff to ensure work is complete, resolve employee issues, evaluate employee performance, approve time off, etc.
• Manage and maintain high performance standards through inspection, audit, and coaching.
• Assist in the evaluation of candidates, participate in interviews, hiring, and training of employees and contractors, as needed.
• Design and coordinate cohesive responses to security events that involve multiple teams across the organization.
• Make data-driven decisions, implement best practices, and deliver results.
• Establish credibility and maintain strong working relationships with law enforcement, private security teams, and internal security partners.
• Develop a crisis and incident management standard ensuring a consistent process for crisis/incident management efforts.
• Develop comprehensive security, incident management, and crisis management plans that align with our customers’ existing security plans.

Qualifications

• Bachelor's degree in Criminal Justice, Security, Law Enforcement, Business Management, Accounting or related fields.
• Experience in creating and managing budgets.
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions.
• 10+ years’ experience with a federal, state, or local law enforcement agency with progressive management roles and command level experience.
• Experience working knowledge of legal contracts and terminology.

Requirements

• Experience with Microsoft Word, Excel, and PowerPoint.
• Master’s Degree in Criminal Justice, Law Enforcement, Business Management or equivalent education or experience.
• Experience in implementation of National Incident Management System standards.
• Training and understanding of the Nationwide Suspicious Activity Reporting (SAR) Initiative (NSI).
• Experience with implementation of Lean management principles.
• Experience in planning and executing security operations for special events.
• Demonstrated experience in conducting fact finding, administrative, and criminal investigations.
• Experience with security-related technology solutions and applications.
• Skilled in developing metrics and in conducting performance audits.
• Experience with the collection and analysis of threat intelligence.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance and option for Supplemental life plans.
• EAP, Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.