[Hiring] Emergency & Medical Transport Dispatcher @ISTA Personnel Solutions

Role Description

We are recruiting on behalf of a growing U.S.-based ambulance and medical transport company for an Emergency Dispatcher to join a newly established team. This is a fully remote position based in South Africa, supporting a fast-paced dispatch operation during U.S. business hours.

As a Dispatcher, you will be the operational hub of a busy transport coordination team. This role is primarily focused on:

• Managing scheduled transport requests that come in through multiple digital channels.
• Ensuring runs are accurately loaded into the dispatch system.
• Ensuring operations run smoothly and efficiently.

This is a high-volume role that suits someone who thrives in a fast-paced environment, can juggle multiple platforms at once, and takes real ownership of their work.

PLEASE NOTE

• Working Hours: Rotational shifts covering Monday – Saturday. Dispatchers will work three 12-hour shifts per week (either Monday, Tuesday, Wednesday or Thursday, Friday, Saturday), plus one additional 4-hour shift to complete a 40-hour week. Exact shift times will be confirmed during the process (EST hours apply).
• Public Holidays: Required to work on all South African public holidays and will be compensated in accordance with the provisions of the Basic Conditions of Employment Act (BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered.
• Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered.
• Work Environment: Fully remote.

Qualifications

• Previous experience in a dispatch, medical transport, emergency services, or similar high-volume coordination role.
• Comfortable managing multiple digital channels simultaneously (portals, email, messaging platforms, phone) without losing track of priorities.
• Tech-savvy with the ability to learn new systems and platforms quickly.
• Strong attention to detail, particularly when entering or verifying data under time pressure.
• Excellent written and verbal English communication skills.
• Calm, level-headed, and able to prioritise effectively when handling competing requests.
• High level of integrity and accountability.
• Resilient and emotionally steady — exposure to medical transport scenarios is part of the environment.
• Previous experience in the healthcare or medical transport industry will be an advantage.
• Experience working with a CAD (Computer-Aided Dispatch) system will be an advantage.

Requirements

• Must have a fixed fibre internet connection with a minimum speed of 25 Mbps.
• Must have a reliable power backup solution.

Benefits

• Compensation in accordance with the provisions of the Basic Conditions of Employment Act (BCEA) for public holidays.

Company Description

ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism.