[Hiring] eMAR Specialist @Guardian Pharmacy

Role Description

This position will serve as a resource for Guardian pharmacies when setting up interfaces, troubleshooting, and training on eMAR (electronic medication administration record) systems. Works closely with external eMAR vendors, Guardian’s support services IT department and IT vendors, local pharmacy operations teams, account management, sales, and other customer facing teams to ensure eMAR systems are successfully implemented and supported. Works collaboratively with Sr Support Specialist and internal and external customers to enhance the use of eMAR systems to ensure records, documentation practices, and workflows contribute to optimized clinical outcomes and improved resident care and safety.

Qualifications

• Bachelor's degree in business or I.T. or industry related field or comparable work experience
• Experience working in a customer service focused I.T. support role
• Experience with HL7 and NCPDP interface set up and support
• Experience working with eMAR vendors & systems
• Experience working with FrameworkLTC preferred
• Familiarity with LTC pharmacy workflows preferred
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

Requirements

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Benefits

• Competitive pay
• 401(k) with company match
• Medical, Dental and Vision (Full-Time employees working 30+ hours/week only)
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Paid holidays and sick days
• Generous vacation benefits based on years of service