[Hiring] Email Deliverability Consultant @Adobe

Role Description

Adobe’s Global Deliverability Services' client base includes some of the world’s premier global enterprise brands. A good deliverability strategy is at the core of every successful email program. We help our clients optimize inbox delivery and email performance. We’re looking for a Consultant to join our Global Deliverability Team in North America.

• Collaborate with Senior Deliverability Team members to monitor customer email performance meticulously.
• Generate insightful reporting using both internal tools and third-party data sources.
• Engage with Global Deliverability Consulting clients to promote and implement standard methodologies for email delivery.
• Coordinate detailed investigations and communicate effectively with internal and external customers regarding deliverability issues.
• Provide expert mentorship during new client onboarding and IP ramp-up processes.
• Address client delivery issues, inquiries, and tickets, providing strategic recommendations for corrective actions.
• Apply and uphold industry policies and procedures related to email deliverability issues.
• Build and deliver compelling deliverability reviews, reports, and presentations.

Qualifications

• 2-4 years of Email Deliverability experience.
• Outstanding presentation, communication, analytical, and problem-solving skills.
• Proficiency in English at a native or advanced level; nice to have proficiency in a 2nd language.
• Bachelor's or University Graduate degree in a relevant field.
• At least 2 years of professional working experience.
• Strong knowledge of email standard methodologies, reputation management, and spam filtering technologies (helpful but not required).
• Detailed knowledge of email protocols, including MTAs, SMTP, DNS, authentication, and feedback loops.
• Managed CRM systems for email marketing, developing strategies to improve customer engagement.

Benefits

• Comprehensive benefits programs.