[Hiring] Electronic Security Systems Service Manager @Diversified

Role Description

The ESS Service Manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

• Formulates strategy, improves performance, procures resources, and secures compliance.
• Mentors team members and finds ways to increase quality of customer service.
• Implements best practices across all levels.
• Plans and adapts as needed to manage installation and integration processes in dynamic conditions.
• Ensures compliance, efficiency, and profitability during the course of business.

ESS systems include:

• Lenel
• Genetec
• S2
• Avigilon
• AMAG
• GE
• Honeywell
• Bosch
• DMP

Qualifications

• Proven work experience as Service Manager or similar role.
• Knowledge of organizational effectiveness and operations management.
• Experience budgeting and forecasting.
• Familiarity with business and financial principles.
• Excellent communication skills.
• Leadership ability.
• Outstanding organizational skills.

Requirements

• Previous Service Experience.
• Comprehensive Industry Knowledge.
• Management Experience.
• Strong Customer-Facing Skills.
• Strong Written and Verbal Communication.
• Self-Motivated.
• Troubleshooting and Creative Problem-Solving.
• Experience deploying access control systems and CCTV related systems.

Benefits

• Multiple medical plan options to fit you and your family’s needs.
• HSA & HRA company contributions.
• Dental coverage, including orthodontic benefits, and vision plans.
• Company-paid benefits: Basic Life, AD&D.
• Short-Term and Long-Term Disability insurance.
• Employee Assistance Program (EAP).
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays.
• 401k with company match.
• Paid maternity leave.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services.
• Commuter benefits.
• And much more.