[Hiring] Electrical Faults and Maintenance Contract Manager @ESP Utilities Group Ltd

Role Description

The Faults and Maintenance Contract Manager is responsible for the day-to-day management, coordination and performance monitoring of ESP's appointed faults and maintenance contractors, ensuring that all contracted services are delivered safely, efficiently and in accordance with contractual obligations, agreed service levels, applicable industry standards and regulatory requirements.

The role acts as the primary operational interface between ESP's Operations team and its faults and maintenance service providers. It ensures that contractors are held accountable for service delivery, operational performance, customer service and compliance with their own Electrical Safety Rules, Safe Systems of Work (SSoW) and associated safety management arrangements.

The successful candidate will drive continuous improvement in contractor performance, maintain effective working relationships and provide assurance to ESP that its electricity distribution networks are being maintained and faults managed to the required standards of safety, reliability and integrity.

Qualifications

• Experience in contract management, contractor performance management or operational service delivery within the electricity distribution industry or a comparable electrical infrastructure environment.
• Understanding of electrical distribution networks, including LV and HV assets, fault response, maintenance activities and network operational requirements.
• Demonstrable experience monitoring KPIs, challenging underperformance and managing corrective action plans.
• Understanding of electrical safety management and Safe Systems of Work.
• Experience managing competing operational priorities, service interruptions and time-critical activities.
• Strong communication, negotiation and stakeholder management skills.
• Ability to interpret contractual requirements and apply them consistently and fairly.
• Strong analytical skills, with the ability to produce meaningful performance reports and identify trends.
• Excellent organisational skills and attention to detail, with a focus on maintaining accurate and auditable records.
• Confidence in challenging contractors and escalating concerns where safety, performance or customer service standards are not met.

Requirements

• Experience working for an IDNO, DNO, ICP or electricity network maintenance provider.
• Familiarity with relevant Energy Networks Association (ENA) Engineering Recommendations and industry codes.
• Understanding of DNO/IDNO fault management, outage reporting, customer restoration and Guaranteed Standards of Performance.
• Experience of contractor audits, site inspections, incident investigations and root cause analysis.
• Experience with asset management systems, GIS, work management systems and performance dashboards.
• Understanding of contractual remedies, service credits, procurement and commercial performance management.
• Relevant electrical, engineering, safety or contract management qualifications.

Benefits

• Competitive salary.
• Comprehensive health benefits.
• Opportunities for professional development.
• Flexible working arrangements.