[Hiring] E-commerce Estimated Delivery Date Administrator @Signet Jewelers

Role Description

This position will be responsible for the management of all aspects of the Actual Arrival Date (AAD) for all online SKUs - both drop ship and stocked product - for all banners. Responsibilities include:

• Managing all data impacting AAD calculation for all products, DCs (including SFS), and vendors during non-peak times.
• Building and executing the AAD management plan for all SKUs/DCs/Vendors to support identified Guaranteed Order Cut Offs for holidays.
• Serving as the business partner for Nextuple Vendor, whose application provides the AIML Predictive Delivery Dates for Drop Ship SKUs.
• Executing UAT on AAD for all Hybris Releases.
• Serving as the primary business support resource for all projects/enhancements that impact AAD calculation logic.

Key tasks include:

• Ensuring accurate calculation and online customer-facing display of Actual Arrival Dates for all US Signet Banners for stocked products across all fulfillment methods during non-peak.
• Monitoring performance and accuracy of Nextuple AIML Predictive and Configured AADs for drop ship SKUs.
• Partnering with Nextuple resources and Signet Tech owners to plan, execute, and evaluate model retrainings and associated Meta Data Outputs.
• Maintaining accurate outage dates for all vendors, DCs, Stores, and Carriers in Hybris, PIM, and IMS.
• Coordinating with cross-functional Signet teams such as Transportation Dept, DC Leadership, Store Operations, Vendor Operations, and IT.
• Building and executing Holiday plans for managing AAD data to ensure calculation and online customer-facing display of Actual Arrival Dates for Stocked SKUs.
• Compiling and submitting all Drop Ship Vendor SKU Holiday Cut Off Dates to Nextuple.
• Executing reconciliations across Signet records, PIM data, and Nextuple to ensure constant data alignment.
• Working with Manager to build governance around entry and management of AAD data, and maintaining documentation of processes and procedures related to AAD Data.
• Executing regression UAT to validate accurate AAD calculation for all banners and all fulfillment types for each Hybris Release (approx. 18 per year).
• Identifying, reporting, and tracking any bugs impacting AAD in lower environments or in production.
• Serving as a business resource in support of any project or enhancement that directly impacts AAD calculation logic or Customer Facing AAD messaging or display related to websites or online order communication.

Qualifications

• Experience in data management and analysis.
• Familiarity with AAD calculation processes.
• Strong collaboration skills with cross-functional teams.
• Proficiency in project management.
• Experience with Hybris or similar platforms.

Requirements

• Ability to manage multiple tasks and projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a focus on accuracy.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Retirement savings plan with company match.
• Employee discounts on products.
• Opportunities for career advancement.