[Hiring] Dynamics CRM Contractor @Surgo PTY

Role Description

Our client is seeking an experienced Microsoft Dynamics CRM Contractor to lead a once-off CRM optimisation and data remediation project. This is a project-based contract focused on improving the integrity, structure and automation of an existing Microsoft Dynamics CRM environment.

Duties & Responsibilities

• Conduct a comprehensive assessment of the existing Microsoft Dynamics CRM environment.
• Identify, analyse and remove duplicate records using best practice data cleansing techniques.
• Configure duplicate detection rules, validation rules and other preventative controls to maintain ongoing data quality.
• Design, develop and implement backend workflows, business process automation and system logic to reduce manual intervention and prevent future data degradation.
• Review existing CRM configurations and recommend improvements to enhance usability, efficiency and performance.
• Develop documentation outlining the implemented solution, governance controls and maintenance recommendations.
• Perform testing and quality assurance to ensure all changes function as intended.
• Provide knowledge transfer and handover to the client's internal stakeholders upon project completion.

Qualifications

• Strong technical expertise in Microsoft Dynamics CRM.
• Practical business understanding.
• Proven track record of delivering CRM optimisation projects from assessment through to implementation.

Requirements

• Enjoy solving complex data challenges.
• Ability to transform a fragmented CRM into a reliable, well-governed business asset.