[Hiring] DV - Hotline Specialist On Call @Shelter House
DV - Hotline Specialist On Call @Shelter House
All Others
Salary usd 20 - 22 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type other
Posted 2d ago

[Hiring] DV - Hotline Specialist On Call @Shelter House

2d ago - Shelter House is hiring a remote DV - Hotline Specialist On Call. πŸ’Έ Salary: usd 20 - 22 per hour πŸ“Location: USA

Role Description

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will:

  • Answer the crisis line and assess callers for shelter entry eligibility.
  • Provide resources, information, and safety planning, regardless of shelter entry.
  • Listen empathetically and assess imminent danger of lethality due to domestic violence.
  • Provide trauma-informed crisis intervention, advocacy, support, and safety planning.
  • Work in collaboration with community resources and referrals.
  • Coordinate with shelter staff and management to ensure a smooth transition for callers.

Part-Time Hotline Specialists will:

  • Receive an hourly pay of $20.00-$22.00.
  • Cover at least 2 shifts a weekend, including weekend days, evenings, and overnights.

On-Call Hotline Specialists will:

  • Receive an hourly pay of $20.00-$22.00.
  • Cover at least 4-6 shifts a month, including days, evenings, weekends, overnight, and holiday coverage.

How you will contribute:

  • Conduct crisis screenings over the phone for shelter entry and resources.
  • Provide emotional support through supportive listening, trauma-informed crisis intervention, advocacy, and safety planning.
  • Provide problem-solving, safety planning, education, and advocacy to callers.
  • Offer appropriate community referrals and collaborate with other agencies.
  • Maintain a quiet workspace with reliable Wi-Fi for professional calls.
  • Answer every call that comes to the hotline during your shift.
  • Document all calls promptly in required systems and maintain confidentiality.
  • Navigate and utilize digital platforms for tracking/storing information.
  • Submit all completed documentation by the end of your shift.
  • Adhere to all agency and department policies and procedures.
  • Remain knowledgeable of best practices related to DV/SV/Human Trafficking/Stalking.
  • Attend virtual supervision, staff meetings, ongoing training, and quarterly meetings.
  • Communicate regularly with the Hotline Program Manager regarding your schedule and challenges.
  • Maintain regular communication with your supervisor for support during shifts.
  • Consistently show up to shifts on time and communicate in advance if unable to cover.
  • Ensure compliance with all agency policies.
  • Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
  • FT Hotline Specialists can expect additional administrative duties during downtime.
  • Other duties as assigned.

Qualifications

  • Must be a resident of NOVA (Northern Virginia).
  • Reliable and stable internet connection.
  • Quiet workspace.
  • Bachelor’s degree in human services, Social Work, or related field, or a combination of education and experience.
  • 2+ years' experience working with victims of DV/SV or Human Trafficking.
  • Knowledge in counseling techniques and experience in trauma-informed domestic and sexual violence.
  • Clear written communication.
  • Active listening skills.
  • Computer skills – including Word, Excel, email, and the internet.
  • Ability to maintain professional ethics and client confidentiality.
  • Strong written and oral communication skills.
  • Ability to prioritize competing priorities and make sound judgments.
  • Ability to complete tasks while navigating frequent interruptions.
  • Strong organizational and time management skills.

Preferred

  • Experience working with clients who have suffered trauma, preferably in domestic violence and/or child abuse.
  • Experience in a call center handling crisis situations.
  • Familiarity with trauma-informed care, especially related to individuals experiencing domestic violence.
  • Experience working with diverse populations.

Physical Requirements

  • Annual TB Test is required.
  • Ability to sit or stand for long periods.
  • Ability to lift items weighing 10-20 pounds.

Benefits

  • 401K contributions with a 4% employer match.
  • Two Semi-Annual Team Building Events.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
DV - Hotline Specialist On Call @Shelter House
All Others
Salary usd 20 - 22 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type other
Posted 2d ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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