[Hiring] Duplicate Contact Review Assistant @HRS Talent Solutions

Role Description

This remote office role helps identify possible duplicates in an online customer database. You will:

• Compare the information already available.
• Record what appears to match.
• Flag uncertain pairs for an authorized decision.
• Not merge accounts independently or assume that a shared name proves the records belong together.

A team may give you a queue of pairs identified by the system. Your tasks include:

• Reading each field carefully and documenting relevant similarities and differences.
• Following employer instructions for routine corrections.
• Leaving records unchanged for review when a merge or sensitive change requires approval.
• Checking identifiers permitted by the employer before flagging a possible duplicate.
• Noting evidence and remaining uncertainty for the colleague authorized to merge or retain records.
• Keeping both values visible during review if records differ on a communication preference.

The outcome is a short, useful note, which should:

• State which records were examined.
• Indicate which fields agree and which details conflict or are missing.
• Include context for changes of address or name as permitted.
• Avoid copying unnecessary private information into a separate document.

You may move through an assigned queue, open two records side by side, and:

• Compare their contact details and reference notes.
• Mark each pair as requiring review or no apparent match under the employer’s categories.
• Check that notes are attached to the intended records after submission.
• Update the queue status according to instruction after receiving a decision from a colleague.

This work calls for:

• Accuracy with names, dates, and contact fields.
• Comfort with online records.
• Customer service experience to understand the impact of sending messages to the wrong record.
• Office administration experience for orderly comparisons and notes.

Before closing a comparison, check for:

• New notes or contact updates that arrived while the pair was waiting in the queue.
• Changes that may explain earlier differences or introduce new questions.

The review note should distinguish your observations from decisions made by others. If the authorized reviewer determines that the two records are separate people, record that outcome to prevent the same pair from returning without context.

A home office or another private setting can support this remote work. The position is full-time, and the hiring company will confirm access, scheduling, and privacy instructions for a real opening.

Records with the same initials or a shared household should remain separate unless the authorized process establishes otherwise. A false merge could affect later communication, so your careful note is valuable even when its conclusion is “uncertain.”

Qualifications

• Careful comparison skills.
• Willingness to leave uncertain matches unresolved.
• Experience with contact lists or customer records is helpful, but newcomers are welcome.
• Relevant accuracy and note-taking skills should be clear in your resume.

Requirements

• Ability to work in a home office or private setting.
• Full-time availability.

Benefits

• Competitive salary range of $64,480–$67,600 per year.