[Hiring] Ductless/Variable Refrigerant Flow (VRF) Technical Service Manager @Carrier

Role Description

The Ductless/Variable Refrigerant Flow (VRF) Northwestern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the northeast US. This position is responsible for pre-and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor and end-user) customers.

• High level of interaction with internal/external customers for training and problem resolution.
• Assuring customer product satisfaction by coordinating warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues.
• Occasional travel throughout North America will be required.
• This is a hands-on technical service, engineering, and training position; it does not involve sales, business development, or account acquisition.

Qualifications

• Bachelor’s degree with 4+ years of VRF or Ductless field experience, OR 7+ years of VRF or Ductless field experience.
• Valid driver’s license and clean driving record.
• Able and willing to travel up to 75% of the year.
• Willing and able to travel frequently and sometimes on short notice in support of customer needs.
• Must have a quiet remote space with high-speed internet to work from when not traveling.

Requirements

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.
• Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.
• Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers.
• Develop training materials to present at technical meetings and distributor/dealer events.
• Provide onsite Jobsite assistance for installation, troubleshooting, and start up.
• Work closely with factories and product managers to refine and enhance the product offering.
• Use system software to start-up and troubleshoot projects.
• Negotiate and process all open disputed warranty claims on a regular basis.
• Support and implement corporate policies and objectives, including ethics and quality initiatives.
• Track and report monthly expenses.
• Comply with Carrier’s Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave:
  • Paid vacation days, up to 15 days.
  • Paid sick days, up to 5 days.
  • Paid personal leave, up to 5 days.
  • Paid holidays, up to 13 days.
  • Birth and adoption leave.
  • Parental leave.
  • Family and medical leave.
  • Bereavement leave.
  • Jury duty leave.
  • Military leave.
  • Purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.