[Hiring] Drone Platform Integration & Network Support Engineer @Skydio

Role Description

As a Skydio Technical Support team member, you will work in a small group of high-performing subject matter experts who provide UAS system and Cloud operational best practices advice and deep feature diagnostics to Skydio commercial, national security, state & local government and educational customers. You’ll combine your relevant enterprise application integration and infrastructure/WiFi/Cellular network operations experience to optimize system performance and keep Skydio engineering and marketing teams plugged into the customer experience.

How you'll make an impact:

• Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs.
• Own post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy.
• Accelerate issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues.
• Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
• Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques.
• Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
• Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.

Qualifications

• 4+ years experience configuring, troubleshooting and supporting enterprise-level public/private Cloud infrastructure including cellular/wireless/ethernet networks, platform services, and REST integration in both civilian and/or military settings.
• State/local government and/or military UAS operations and flight experience is a plus.
• Experience in public safety information systems used in Police and Fire dispatch centers, including software and hardware equipment and various mission-critical interfaces and applications is a plus.
• Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
• Motivated self-starter with proven interpersonal and written communication skills.
• Solid technical troubleshooting and problem-solving skills and escalation issue management.
• Strong desire and ability to independently learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
• Experience working with Salesforce Service Cloud, Jira, and Palantir is a plus.
• Experience with CLI and scripting languages such as Bash, PHP, Python and Linux operating systems is required.
• Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks to accelerate troubleshooting/root cause identification.
• High sense of and ability to “own the problem” while collaborating with others.
• Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman.
• Hands-on experience with a variety of network diagnostic tools including OS functions, wireshark, and WiFi congestion analyzers.
• Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.
• Be able to travel up to 20% of the time.

Requirements

• Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
• Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
• Relocation assistance may also be provided for eligible roles.
• The annual base salary range for this position is $103,000 - $145,000.
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans.
• Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
• This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

Benefits

• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan