[Hiring] Donor Engagement Manager @IFAW

Role Description

The Donor Engagement Manager is responsible for communicating IFAW’s vision, strategy, and impact to inspire significant philanthropic commitments for IFAW's work from high-net-worth individuals and family foundations. This role serves an essential function: developing and building IFAW’s reputation to position IFAW as a top charity worthy of significant donations.

The Donor Engagement Manager plays a key role in improving the HNW donor journey and achieving our fundraising goals for enhanced programmatic impact globally in conservation, rescue, and policy.

Role and Responsibilities

• Lead a robust donor communications, engagement, and stewardship program for high-net-worth (HNW) individuals.
• Spearhead the development of strategy and plans, supervising a team of contractors and freelancers for project implementation.
• Contribute to the attainment of ambitious growth goals by inspiring donors’ philanthropic support.
• Create dynamic donor engagement plan.
• Spearhead donor engagement plans, including cultivation, stewardship experiences, and recognition.
• Drive a robust calendar of communications and activities to optimize donor engagement.
• Advise and support frontline fundraisers with strategy and content for donor communications and proposals.
• Collaborate with communications and program teams to create compelling donor impact reports and other tools.
• Gather and share impact stories, data, and testimonials to demonstrate the value of donor contributions.
• Plan and oversee execution of exclusive engagement opportunities for target audience.
• Develop and implement personalized stewardship plans for select principal and major donors.
• Ensure all donor touchpoints reflect the organization’s mission and values.
• Lead, coach, and manage a team of freelancers responsible for communications and stewardship activities.
• Maintain strong relationships with program leaders across the global organization.
• Analyze donor engagement metrics, track trends, and report on the effectiveness of strategies.
• Ensure routine fundraising communications and templates for major gifts are up-to-date and accurate.
• Manage creation and updates of bespoke proposals.
• Improve integration of mail/email outreach.
• Collaborate with communications and marketing teams to optimize use of resources.
• Enhance web presence to incorporate donor testimonials and demonstrate impact.
• Update and improve naming opportunities for major and principal gifts.
• Collaborate with DVP Development to recommend effective points of contact with donors.
• Identify opportunities to present our work more effectively and enhance the donor experience.
• Launch or relaunch giving societies with an emphasis on philanthropy and engagement.
• Advise on ways to streamline and improve donor communications and engagement.
• Guide the larger Development team in positioning our programs to inspire greater philanthropic support.

Qualifications

• Minimum 4-5 years of related experience in nonprofit stewardship, donor communications, fundraising, or related transferable experience.
• Experience leading a team in a development setting, including direct supervision of colleagues.
• Demonstrated ability to work well in a fast-paced, multifaceted environment.
• Exceptional written communication, relationship-building, project management, and collaboration skills.
• Intellectual curiosity.
• Must be professional, highly organized, creative, efficient, and collaborative.
• Cultural competence: ability to work seamlessly with colleagues across four continents.
• Able to work successfully both individually and as part of a team.
• Must be flexible and willing to take on new responsibilities within a growing program.
• Ability to travel regionally/internationally for trainings and team meetings.
• A degree from a four-year college or university preferred.
• Knowledge of Microsoft products, including PowerPoint, Excel, Word, and Outlook required.
• Must be fully fluent English speaking/writing.

Requirements

• Familiarity with Adobe, Canva or other graphic design/visual communications programs a plus.

Benefits

• Hiring range in US is $68,000-$84,000 USD.
• Hiring range in UK is 46,000-55,000 GBP.

Company Description

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.