[Hiring] Donation Outreach Coordinator @LifeNet Health

Role Description

As a Donation Outreach Coordinator, you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for:

• Providing grief support to potential donor families while advocating for donation via phone calls.
• Initiating contact with the legal next of kin according to the UAGA hierarchy.
• Leading a supportive discussion and interview process regarding donation.
• Processing referrals from multiple partners/sources in a timely manner with a focus on quality client service and attention to detail.
• Collaborating with internal/external partners to prioritize all donation opportunities.
• Triaging calls by urgency and routing to appropriate coordinator while providing excellent customer service.

Qualifications

• High School Diploma/GED or Associate’s Degree (Psychology, Social Science, Human Services, Humanities).
• 3 years of experience working with families through counseling, bereavement, and/or crisis intervention (with High School Diploma/GED) OR 1 year with Associate Degree.
• Experience with donation approach in an OPO/Tissue environment.

Requirements

• 2 years’ experience working in supportive services such as Social Work, Counseling, Death Doula, or Palliative Care OR 2 years’ experience as an EMT, Corpsman, ER/ICU tech, or equivalent experience.
• Excellent verbal and written communication skills.
• Ability to review and interpret complex procedures, practices, and policies in real-time.
• Strong emotional intelligence and interpersonal skills.
• Ability to listen and efficiently type critical data points into multiple electronic platforms.
• Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams.
• Ability to navigate basic troubleshooting and operations of provided technology.
• Able to perform tasks thoroughly with attention to detail.
• Demonstrates effective collaboration with internal/external teams.
• Able to prioritize multiple, competing priorities and manage time/workload.

Benefits

• Affordable Medical, Dental, and Vision Coverage.
• Profit Sharing Plan.
• 403(b) Retirement Plan.
• Paid Parental Leave (6 weeks).
• Corporate Sponsored Events.
• Generous Paid Time Off: 18 vacation days, 9 sick days, 9 holidays.
• Flexible Work Program (for approved roles).
• Tuition reimbursement.
• Career & Leadership Development.
• Wellness Program.
• Employee Assistance Program (EAP).
• Incredible teammates.