[Hiring] Document Specialist @InfoTrack US

Role Description

Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.

This is a full-time, competitively compensated hourly role. The hourly compensation range for this role is $19.35–$25.00, depending on experience and qualifications. This is a fully remote, U.S.-based role, allowing you to work from anywhere within the contiguous United States.

Responsibilities

• Continuously enter and facilitate data, including new assignments, updating, notifying customers of court rejections, and closing orders.
• Handle customer inquiries and escalations, collaborating with customer support, customer success managers, and field affiliates, focusing on timely deployment and status updates, accuracy of work orders, and responsiveness.
• Prepare/review legal document orders of urgent or special nature for filing with the courts.
• Know document requirements and filing and fee procedures for the California Superior Courts and federal circuit courts.
• Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required.
• Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers.

Qualifications

• 1-2 years (or more) of legal/litigation support or similar experience (California experience preferred).
• Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial.
• Problem-Solving and Poise – ability to multi-task and problem-solve; exercise patience and remain calm in stressful situations.
• Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making.
• Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus).
• Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well.
• Communicator – strong verbal and written communication skills.
• Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus.
• Must reside in the United States.

Benefits

• Excellent health, dental, and vision plans.
• 401k match.
• 20 days of paid time off, plus more competitive benefits.
• Work with a knowledgeable, high-achieving, experienced, and fun team.
• Be part of a culture obsessive about learning, development, and career growth.
• InfoTrack is certified as a Great Place to Work®.