[Hiring] Document Production Workflow Coordinator @Williams Lea

Role Description

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. The role requires:

• Advanced ability to assess documents with a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters.
• Advanced software aptitude in programs used for document production.
• Speed and accuracy in a high-volume, high-pressure production environment.
• Training of team members and day-to-day coordination of workflow within a shift or site.

Qualifications

• Proofreading experience preferably in a legal, banking or large corporate environment.
• Intermediate knowledge of MS Word, Excel, and PowerPoint.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast-paced, team environment.
• Strong attention to detail with emphasis on accuracy and quality.
• Good organizational skills.
• Ability to handle sensitive and/or confidential documents and information.
• Excellent verbal and written communication skills.
• Self-motivated with a positive attitude.
• Proven customer service skills to create, maintain and enhance customer relationships.

Requirements

• Intake work requests from the client, including clarification of job instructions and negotiation of deadlines.
• Prioritize work requests across the team and coordinate/balance multiple projects based on experience and established guidelines.
• Act as a leading resource for all questions relating to document production, proofreading, and quality assurance.
• Identify and correct errors in complex business documents to ensure quality of the product.

Benefits

• 25 days holiday, plus bank holidays (pro-rata for part-time roles).
• Salary sacrifice schemes, retail vouchers including the TechScheme for gadgets and household appliances.
• Life Assurance.
• Private Medical Insurance.
• Dental Insurance.
• Health Assessments.
• Cycle-to-work scheme.
• Discounted gym memberships.
• Referral Scheme.
• Opportunity for career development with a global employer.