[Hiring] District Parts & Service Sr. Specialist @American Honda Motor Co., Inc.

Role Description

The Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities.

• Identify specific gaps between AHM objectives and actual Dealer performance in the areas of:
• Overall Customer Satisfaction
• Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives
• Respect for the Customers Time
• Honda/Acura Genuine Parts and Accessory sales
• Customer Pay Repair Order growth
• Dealership advisor and technician training completion
• Support development, implementation, and follow-up of action plans to address gap areas for the key objectives.
• Participate in Honda/Acura programs, policies, and procedures to develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty.
• Support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility tasks or projects.
• This position is responsible for an average of 10-11 Honda/Acura Dealers.

Qualifications

• Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent work-related experience
• Minimum 5 years of auto parts and service wholesale and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred
• Understanding of financial statements and accounting concepts
• Demonstrated sales ability
• Strong communication, analytical, business planning and organizational skills
• Highly developed customer relations skills
• Proficiency in MS Office applications (Word, Excel, and PowerPoint)
• Familiarity with using web-based software and smartphone applications
• This position requires frequent travel and possibility of relocation

Requirements

• Achievement of Assigned Parts & Accessory Objectives
• Achievement of Overall Customer Satisfaction Objectives
• Achievement of Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura
• Increase % of Dealers Achieving Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura

Benefits

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Representative Vehicle
• Relocation assistance (if eligible)
• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs
• Lifestyle Account
• Tuition Assistance & Student Loan Repayment
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs