[Hiring] District Experience Manager @H&R Block Management

Role Description

The District Experience Manager leads a district of approximately 32 H&R Block retail tax offices through a team of 7-8 Area Experience Leaders. In this role, you will translate regional and enterprise priorities into clear actions that help every office deliver a consistent, high-quality client experience, strong associate engagement, and solid business results.

You will be responsible for building leadership capability across the district by:

• Coaching Area Experience Leaders
• Setting clear expectations
• Reinforcing accountability
• Helping teams execute with discipline

You will partner closely with your leaders and field teams to strengthen:

• Talent readiness
• Office operations
• Workforce execution
• Local growth plans
• Overall performance across assigned offices

This is a highly visible field leadership role for someone who can balance:

• People leadership
• Client experience
• Operational execution
• Business performance

Using client, associate, workforce, field, and business insights, you will:

• Identify opportunities
• Remove friction
• Support change adoption
• Help offices stay prepared to serve clients and grow locally

Day to day, you’ll:

• Coach, develop, and hold Area Experience Leaders accountable for:
• Client experience
• Associate engagement
• Workforce readiness
• Local growth
• Operational execution
• Business results
• Reinforce consultative service expectations across the district
• Use client feedback, field observations, and office-level insights to improve:
• Consistency
• Quality
• Client loyalty
• Use insights to prioritize actions, remove barriers, allocate resources, and close performance gaps across offices
• Build and execute district talent plans that support:
• Hiring
• Development
• Retention
• Succession readiness
• Leadership capability
• Workforce readiness
• Ensure offices are ready to serve clients by reinforcing standards for:
• Compliance
• Labor management
• Workforce execution
• Facilities
• Standard operating procedures
• Technology adoption
• Day-to-day operations
• Create a connected, high-performing district culture grounded in:
• Client focus
• Growth mindset
• Engagement
• Recognition
• Feedback
• Continuous learning
• Accountability
• Partner with Area Experience Leaders to develop and execute local growth plans
• Lead adoption of regional and enterprise priorities by:
• Aligning resources
• Strengthening partnerships
• Communicating expectations
• Driving disciplined follow-up

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and related work experience
• 5+ years of related work experience
• Strong client-centric mindset with experience delivering a consultative client experience
• Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
• Proven ability to coach, develop, and hold teams accountable
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
• Experience leading through change, including adoption of new processes, operating models, tools, or ways of working
• Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
• Ability to collaborate cross-functionally and communicate effectively with all levels of the organization
• Meet IRS e-file Suitability requirements as defined by IRS Publication 3112
• Ability to travel frequently between assigned offices, with minimal overnight travel
• Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs

Preferred Qualifications

• Experience leading seasonal workforce planning, hiring, and readiness execution
• Experience influencing cross-functional partners through field insights, business data, and district performance trends
• Experience building leadership pipelines, succession plans, or talent readiness strategies

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work