[Hiring] Disputes Senior Specialist @GOAT Group

Role Description

At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottom line from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency. In this role, you will:

• Handle escalated and complex dispute cases, providing support for the team.
• Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems.
• Gather and analyze data to determine the appropriate course of action for disputes.
• Review queued transactions to identify fraudulent or legitimate activities.
• Collaborate on projects to improve processes and procedures within the Disputes Team.
• Communicate trends and best practices to peers and leadership regarding fraud and disputes.
• Ensure compliance with applicable laws and regulations throughout the dispute process.
• Continuously seek ways to increase speed, efficiency, and accuracy in operations.
• Maximize transaction reviews while minimizing errors and losses.
• Maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week.
• Flexibility in working hours, particularly during peak seasons.

Qualifications

• 3+ years of experience in fraud prevention and disputes management.
• In-depth knowledge of fraud and disputes systems and processes.
• Strong proficiency in spreadsheets and Excel (intermediate to advanced level).
• Excellent written and verbal communication skills, with the ability to simplify complex topics.
• Strong analytical and logical thinking skills for decision-making.
• Highly organized, able to meet critical deadlines, and effectively support team members.

Requirements

• GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S.
• Hiring Range:
• Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets): $25.48 – $31.83 USD
• Tier 2 (Includes mid-cost markets across the U.S.): $22.93 – $28.65 USD
• Tier 3 (All other U.S. locations): $21.69 – $27.12 USD
• The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options).
• To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity.
• You may reach out to a recruiter for additional information.

Benefits

• 401K
• Paid time off
• Dental insurance
• Medical insurance
• Vision insurance
• Disability insurance
• Life insurance options

Company Description

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

• GOAT is the global platform for the greatest products from the past, present and future.
• Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world.
• Flight Club revolutionized sneaker retail as the original consignment store for rare shoes.
• Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion.
• The company is backed by strategic investors including Foot Locker, Inc. and leading names in venture capital.