[Hiring] Dispatcher @HireLATAM

Role Description

Our Client is seeking a Dispatcher to serve as the operational backbone of their daily activities. This role is critical in coordinating the logistics behind a high-demand service business, ensuring that groomers are where they need to be at the right time. The successful candidate will blend logistical precision with a sales-oriented mindset, managing high volumes of communication while optimizing routes to maximize efficiency. This position is ideal for a proactive problem-solver who thrives in a fast-paced environment and takes pride in maintaining seamless operations.

Qualifications

• Previous experience as a dispatcher, scheduler, or in a high-volume logistics/operations role.
• A background in sales or a strong comfort level with upselling services and closing leads.
• Exceptional verbal and written English skills with a customer-focused mindset.
• Strong organizational abilities and the ability to manage high call volumes using digital scheduling tools.
• Ability to think quickly and make effective decisions in a fast-paced, ever-changing environment.

Requirements

• Manages and coordinates complex daily schedules for multiple groomers across various service areas.
• Optimizes daily driving routes to minimize travel time and maximize the number of pets served per day.
• Adjusts appointments in real-time to accommodate last-minute changes, traffic delays, or emergencies.
• Ensures groomers’ schedules are geographically logical and highly productive.
• Handles high volumes of inbound calls, texts, and scheduling requests with a professional and friendly demeanor.
• Confidently promotes services and converts inquiries into confirmed bookings to drive revenue.
• Provides high-tier customer support, addressing client questions regarding the grooming process and service history.
• Maintains accurate and up-to-date customer records, including specific pet details and service history.
• Proactively resolves scheduling conflicts and addresses customer concerns with a sense of urgency.
• Acts as the primary point of contact for groomers, troubleshooting operational challenges in real-time to keep the vans moving.

Benefits

• Full-time, long-term remote position with a growing US-based brand.
• A central role where your logistical decisions directly contribute to the company's daily success and customer satisfaction.
• Opportunity to work with a team that values animal welfare and modern, eco-friendly business practices.