[Hiring] Dispatch Specialist I - Behavioral Health @Solari

Role Description

The Dispatch Specialist I is responsible for managing dispatch functions for crisis line services. This position promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership.

• Receives and dispatches teams/clinicians timely and effectively.
• Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety.
• Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate.
• Documents all dispatch and related interactions in the electronic health record and tracking logs.
• Adhere to call center policy and procedures.
• Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.
• Assist other Contact Center staff in answering and screening incoming crisis requests when business needs dictate.
• Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Screen incoming requests.
• Screen and dispatch incoming calls or contacts from first responders directly.
• Back up for other Contact Center staff as required by business needs.
• Other duties as assigned.

Qualifications

• 1-2 years of Dispatch, contact center, or emergency services experience preferred.
• GED/High School diploma, required.
• Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency.

Requirements

• Ability to operate computer systems and use multiple computer screens simultaneously.
• Strong problem-solving and multi-tasking skills.
• Strong knowledge of resources and systems in the community to better assist the team.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.

Benefits

• Friendly work environment.
• Generous paid time off (PTO).
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date.
• Competitive compensation.
• Convenient office locations and Hybrid Schedule.
• On-site fitness room free to all employees (Tempe Office).
• Basic Life Insurance.
• Voluntary Life, Spouse, Child Insurance.
• Critical Illness w/free dependents.
• Critical Illness Spouse.
• Short Term & Long Term Disability- Starts first of the month after 90 days of employment.
• 401K & 401K Roth - Starts first of the month after 90 days of employment.
• United Pet Care.
• LifeLock for identity theft.
• LYRA EAP Program- 25 free sessions for mental health per family member.