[Hiring] Director, Shared Services Automation & AI @Mayo Clinic

Role Description

The Director, Shared Services Automation & AI leads the expansion of Mayo Clinic's automation and AI program into Finance departments. This leader stands up and scales a net-new delivery team, establishes a hybrid engagement model, and operationalizes the phased roadmap approved by Finance leadership. The role is accountable for building credibility with Finance stakeholders, delivering early value, and maturing the pillar into a sustained operating capability. Success in this role requires fluency in the broader AI landscape (foundation models, agentic frameworks, and enterprise AI platforms) and a strong command of integration and interoperability across Finance source systems, AI services, and enterprise data platforms.

The Director reports to the Revenue Cycle Chair and may have Revenue Cycle Managers and other Revenue Cycle staff as direct reports in a multi-site, multi-specialty academic medical center. Assures the integrity and stability of revenue and billing data and provides direction for complex business decision making for operations. Provides leadership in a team environment, teams functional and technical activities and changes. Participates in establishing the strategic direction of work teams or service lines incorporating an awareness of the internal and external environment.

• Provides direction and interprets revenue cycle key performance indicators with significant institutional impact.
• Is recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change for multi-disciplinary or complex technical issues.
• Coordinates the development of programs and processes for Revenue Cycle operational areas.
• Interprets and implements billing rules, regulatory compliance, policies and regulations.
• Stays abreast of emerging issues and risks and plans accordingly.
• Identifies strategies that lead to improved financial performance and follows through on their implementation while preserving Mayo standards and minimizing financial and legal risks to Mayo.
• Directs managers, reviews and interprets results of variable-sensitive business models and/or compliance or business operations.
• Participates in establishing an environment that leads to efficient Revenue Cycle operations and adheres to complicated and ambiguous billing rules and regulations (all payers).
• Responsible for recruitment, development and performance management within areas of responsibility, translating the departmental vision into meaningful and effective results.
• Spearheads change and leads others in implementation.
• Promotes effective change management practices.
• Initiates, leads and facilitates institutional workgroups or complex projects.
• Manages and prioritizes limited resources across multi-disciplinary, multi-site teams to maximize efficiency.
• Handles ambiguous situations in a productive and professional manner and leads others through such situations successfully.
• Travel required as assignments warrant.

Qualifications

• Fluency in the broader AI landscape (foundation models, agentic frameworks, and enterprise AI platforms).
• Strong command of integration and interoperability across Finance source systems, AI services, and enterprise data platforms.

Requirements

• Operationalize the hybrid engagement model with Finance departments, balancing centralized delivery, hub-and-spoke collaboration, and advisory-only engagements.
• Lead intake, prioritization, and portfolio governance for Finance automation and AI initiatives in partnership with Finance leadership.
• Deliver measurable value through ROI-backed initiatives using standardized rate cards, value levers, and executive-ready reporting.
• Represent the pillar in Finance governance forums, executive reviews, and strategic planning cycles.
• Champion UiPath and AI tooling adoption across Finance, coordinating with enterprise architecture, security, and vendor partners.
• Develop, coach, and retain a diverse team aligned to Mayo Clinic's values and talent philosophy.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Company Description

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.