[Hiring] Director, Salesforce Cloud & AI Support Solutions @RealPage

Role Description

RealPage is seeking a Director, Salesforce Cloud & AI Support Solutions to lead the strategy, delivery, governance, and operational excellence of Salesforce capabilities supporting Customer Support, Customer Success, and related business functions. This leader will oversee a multi-disciplinary Salesforce organization across engineering, business systems analysis, solution architecture, and pod leadership. The role is responsible for:

• Platform architecture
• AI-powered support automation
• Enterprise integrations
• Release governance
• Data quality
• Security
• Vendor management
• People leadership

The ideal candidate is a strategic technology leader with deep Salesforce expertise, strong operational discipline, and experience delivering complex enterprise programs across business, product, engineering, security, and vendor teams.

Qualifications

• 10+ years of experience in enterprise technology, business systems, platform engineering, CRM delivery, or related functions.
• 7+ years of Salesforce platform experience in complex enterprise environments.
• 5+ years of people leadership experience, including leading managers, architects, engineers, analysts, or cross-functional delivery teams.
• Proven experience leading Salesforce strategy, architecture, roadmap planning, release governance, and production operations.
• Strong understanding of Salesforce architecture, data models, security models, permissions, environment strategy, release management, and integration patterns.
• Experience supporting customer-facing functions such as Support, Customer Success, Customer Engagement, Operations, or Product.
• Experience delivering AI, automation, virtual agent, chatbot, voice bot, contact center, self-service, or case deflection capabilities.
• Demonstrated success managing Agile planning, UAT governance, release readiness, and cross-team dependencies.
• Experience leading Salesforce integrations with enterprise SaaS platforms, APIs, identity models, and data governance.
• Strong executive communication, stakeholder management, vendor management, and operational risk management skills.

Requirements

• Salesforce certifications such as Administrator, Platform App Builder, Platform Developer, Application Architect, System Architect, or related credentials.
• Experience with Service Cloud, Experience Cloud, Omni-Channel, Digital Engagement, Salesforce automation, AI-enabled support tools, or contact center integrations.
• Experience with AI governance, prompt management, agent monitoring, human-in-the-loop review, or responsible AI operating practices.
• Experience with Apex, Lightning Web Components, CI/CD, automated testing, DevOps tooling, and multi-environment deployment pipelines.
• Experience with NPS, CSAT, Voice of Customer programs, executive dashboards, and closed-loop feedback processes.
• Experience in SaaS, property management technology, customer operations, or enterprise software environments.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Success Measures

The Director will be measured by the ability to:

• Improve Salesforce platform scalability, reliability, delivery quality, and business alignment.
• Increase support efficiency through AI-driven deflection, triage, self-service, and guided resolution.
• Establish durable governance for production AI agents and Salesforce release operations.
• Deliver high-impact Customer Success and Support platform enhancements across multiple releases.
• Strengthen data integrity, access governance, integration quality, and compliance readiness.
• Build and retain a high-performing Salesforce platform organization.
• Translate customer and stakeholder feedback into measurable platform improvements.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range: USD $121,000.00 - USD $206,000.00 /Yr.