[Hiring] Director, Onboarding & Due Diligence @MVB

Role Description

The Director of Onboarding & Due Diligence is a critical operational leadership role responsible for managing third-party risk management (TPRM) and the complete customer and fintech partner lifecycle - from initial onboarding through ongoing monitoring and enhanced due diligence. This position has primary accountability for fintech partner due diligence and ongoing monitoring, while also overseeing specialized teams that execute Customer Identification Program (CIP), Know Your Business (KYB) procedures, and Enhanced Due Diligence (EDD) investigations.

This role sits within the Enterprise Compliance Operations organization, reporting to the Head of Customer Onboarding & Due Diligence. The Director manages professionals across two functional teams, executing compliance frameworks designed by the Enterprise Compliance Advisory organization while maintaining operational efficiency, quality, and regulatory compliance. The position requires deep fintech third-party risk management expertise combined with working knowledge of BSA/AML, KYC, and customer due diligence principles, plus strong operational leadership capabilities.

Critical to MVB's role as a sponsor bank supporting fintech partnerships, this Director ensures comprehensive third-party due diligence and ongoing partner risk monitoring while overseeing teams that execute customer onboarding and EDD processes.

Qualifications

• 10-12+ years progressive experience in fintech third-party risk management, fintech partnerships, or KYC/onboarding operations
• 5+ years leadership managing fintech TPRM, KYC, or onboarding teams
• Director, Senior Manager, or equivalent operational compliance leadership at financial institution
• Deep experience with fintech third-party risk management and fintech partner risk assessment
• Experience managing high-volume partner/customer onboarding and ongoing monitoring programs
• Working knowledge of BSA/AML, KYC, and customer due diligence principles required
• Fintech partnerships, Banking-as-a-Service, or sponsor bank experience highly preferred
• Regulatory examination experience (FDIC, state regulators)

Requirements

• Expert knowledge of fintech third-party risk management frameworks, and partner risk assessment methodologies
• Deep understanding of fintech business models, issuing ecosystems, and platform risk profiles
• Working knowledge of Bank Secrecy Act, Customer Due Diligence Rule, and FinCEN requirements
• Third-party risk rating models and risk-based partner monitoring approaches
• Vendor management lifecycle: onboarding, ongoing monitoring, issue escalation, termination
• Regulatory expectations for fintech TPRM (joint guidance on third-party relationships)
• Understanding of CIP, CDD, EDD methodologies (ability to oversee specialized teams, not necessarily perform)
• TPRM technology platforms, workflow management systems

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage