[Hiring] Director, Office of the CISO, Customer Security @ServiceNow

Role Description

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

The Office of the CISO delivers security services that foster trust and proactively minimize cyber risks, advancing knowledge for the empowerment of our customers to adopt, innovate, and maximize the value of ServiceNow. The team is dedicated to enabling business growth through security excellence—building trust and security across our organization and for our customers and partners.

Our Customer Security teams provide expertise and advisory services on the security and privacy of ServiceNow’s platform and portfolio of products, creating an environment that leads to frictionless understanding and trust for internal and external stakeholders. The team works closely with internal and external stakeholders, including:

• ServiceNow customers
• Partners
• Sales
• Legal
• IT
• Product

Come help set the bar for cloud security.

As the Director of the Office of the CISO, Customer Security Team, you will lead the Customer Security team that serves as the security voice to customers and prospects across the North and South Americas markets. You will own the region’s executive-level security engagement, set the strategy and operating model for the team, and serve as the senior escalation point for the most complex security conversations, deals, and incidents.

• Turn field insights into influence on ServiceNow’s security posture and product direction.
• Lead, hire, coach, and retain a high-performing Americas Customer Security team.
• Define the team’s coverage, escalation, and operating model across the region and time zones.
• Build bench strength, develop future leaders, and create succession plans.
• Model ServiceNow values—trust, transparency, accountability, integrity, and inclusive leadership.
• Partner with peers in EMEA and APJ to align strategy and process consistency.

Qualifications

• Extensive experience in information security, with at least 3 years in cloud security.
• Proven people-leadership experience building, coaching, and scaling security teams.
• Executive presence and ability to lead CISO-to-CISO conversations.
• Deep understanding of cloud security, risk, compliance, and privacy.
• Strong cross-functional influence across Sales, Legal, IT, Product, and Engineering.
• Relevant industry certifications such as CISSP or CISM.
• English fluency required.
• Budget and P&L responsibility.
• Eligibility for applicable government clearances.

Requirements

• Drive security strategy aligned to corporate objectives.
• Anticipate and manage enterprise-level risk.
• Influence Product, Engineering, Sales, Legal, and executives.
• Deliver measurable customer and business outcomes.
• Build leaders, succession plans, and organizational capability.
• Model CORE values and leadership behaviors.
• Represent ServiceNow with customers and executives.
• Improve processes, tooling, and organizational maturity.

Benefits

• Base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.