[Hiring] Director of Technology EOC Major Incident Management @Ascension

Role Description

Lead high-impact recovery efforts:

• Facilitate 24/7 technical bridge calls and "war rooms" during critical IT incidents, uniting cross-functional engineering teams to rapidly restore systems that power patient care.

Evaluate clinical impact:

• Assess system outages in real time to quantify operational risks, directly protecting patient safety and keeping critical healthcare applications online.

Drive root-cause prevention:

• Direct post-incident reviews and root-cause analyses within 48 hours to turn system failures into long-term infrastructure improvements.

Deliver executive communications:

• Author clear, timely updates to C-suite leadership and operational teams during major service disruptions to ensure enterprise-wide alignment.

Modernize incident processes:

• Optimize enterprise incident management frameworks using ITIL best practices and automation to lower resolution times and enhance overall operational resilience.

Qualifications

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Requirements

• 12+ years of Major Incident Management experience, including direct leadership within an enterprise healthcare operational environment.
• 5-7 years of hands-on technical expertise across core healthcare infrastructure domains (Networking, Clinical Imaging systems, or EHR access frameworks).
• Demonstrated mastery of HIPAA and HITECH regulatory compliance as it applies to protected health information (PHI) and technical operations.

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community