[Hiring] Director of Revenue Operations @Roo

Role Description

The Director of Revenue Operations will build Roo's first true Revenue Ops function. Historically, the team has been Sales Team focused on HubSpot administration; the mandate is to keep that system administration running well while evolving the function into a strategic partner to our revenue-facing teams, helping Sales, Marketing, and Customer Support drive efficiency, conversion, and success through work like capacity planning, lead management, and conversion optimization.

This is a hands-on leadership role. The team is lean and the function is being stood up for the first time, so you'll move fluidly between strategy and execution:

• Architecting the operating model
• Managing HubSpot and the systems that power our revenue engine
• Bringing rigor to forecasting, pipeline, and governance

You'll start with Sales and expand scope over time into Marketing and Customer Support, hiring and developing a small, high-leverage team along the way. You'll partner closely with Finance, Sales, Marketing, Customer Support, and Data leadership to make Roo's revenue engine more efficient, predictable, and intelligent.

Qualifications

• 10+ years in Revenue Operations, Sales Operations, or GTM Strategy, with at least 5 years leading teams.
• A builder who stays hands-on: you've stood up or fundamentally rebuilt an ops function or capability.
• Strong command of CRM and GTM systems and how to architect, automate, and govern them at scale.
• A track record partnering with revenue-facing teams (Sales, Marketing, CS) on capacity planning, lead management, and conversion.
• Deep experience owning forecasting, pipeline frameworks, and revenue predictability.
• Fluency with revenue and unit economics.
• An AI-forward leader: experience applying modern AI/LLM tooling to operational work.
• Comfort with ambiguity and the ability to drive from strategy to execution.

Requirements

• Partner with Sales, Marketing, and Customer Support on capacity planning, lead management, and conversion.
• Build on the intake and triage system underway, bringing rigor and published SLAs.
• Co-own forecasting, reporting, and pipeline hygiene in partnership with Sales, Finance, and Data.
• Partner with Finance on the operational mechanics of compensation, quota setting, and territory design.
• Bring an AI-first mindset to how the function operates.
• Hire, mentor, and lead a small Rev Ops team.

Benefits

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits with base medical plan covered at 100%.
• 401K.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.