[Hiring] Director of Revenue Operations @Roo

Role Description

The Director of Revenue Operations will build Roo's first true Revenue Ops function. Historically, the team has been Sales Team focused on HubSpot administration; the mandate is to keep that system administration running well while evolving the function into a strategic partner to our revenue-facing teams, helping Sales, Marketing, and Customer Support drive efficiency, conversion, and success through work like capacity planning, lead management, and conversion optimization.

This is a hands-on leadership role. The team is lean and the function is being stood up for the first time, so you'll move fluidly between strategy and execution:

• Architecting the operating model
• Managing HubSpot and the systems that power our revenue engine
• Bringing rigor to forecasting, pipeline, and governance

You'll start with Sales and expand scope over time into Marketing and Customer Support, hiring and developing a small, high-leverage team along the way. You'll partner closely with Finance, Sales, Marketing, Customer Support, and Data leadership to make Roo's revenue engine more efficient, predictable, and intelligent.

Qualifications

• 10+ years in Revenue Operations, Sales Operations, or GTM Strategy, with at least 5 years leading teams.
• A builder who stays hands-on: you've stood up or fundamentally rebuilt an ops function or capability.
• Strong command of CRM and GTM systems and how to architect, automate, and govern them at scale.
• A track record partnering with revenue-facing teams (Sales, Marketing, CS) on capacity planning, lead management, and conversion.
• Deep experience owning forecasting, pipeline frameworks, and revenue predictability.
• Fluency with revenue and unit economics: how revenue decomposes into its underlying drivers.
• An AI-forward leader: experience applying modern AI/LLM tooling to operational work.
• Comfort with ambiguity and the ability to drive from strategy to execution.

Requirements

• Experience directing and governing the people who build operational tools.
• Communication that lands across altitude: credible with frontline reps and executive stakeholders.
• Nice to have: exposure to online marketplaces or multi-sided platforms; familiarity with HubSpot, Braze, and/or Zendesk.
• Exposure to data warehousing (e.g., Snowflake) and modern RevOps tooling.
• Remote first company; hybrid role if based in San Francisco.

Benefits

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits with base medical plan covered at 100% with optional premium buy-up plans.
• 401K.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

Core Values

Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life:

• Bias to Urgency
• Drive Measurable Impact
• Seek Understanding
• Solve Customer Problems
• Have Fun!