[Hiring] Director of Revenue Operations @Hey Jane

Role Description

We are seeking a highly organized and detail-oriented Revenue Operations Leader who thrives in high-volume healthcare environments and is motivated by the opportunity to secure the financial sustainability of essential reproductive health care.

In this role, you will:

• Partner with clinical, finance, and operations teams, ensuring the seamless execution of the full claim lifecycle and maximizing net patient service revenue.
• Own the workflows, clearinghouse tools, and EHR configurations that help the billing office operate effectively.
• Translate financial strategy into action through clear SOPs, rigorous denial management, and direct oversight of two Billing Specialists, guiding their daily productivity and professional development.

The ideal candidate is:

• Comfortable working in the weeds of complex billing rules.
• Skilled in revenue analytics.
• Passionate about building scalable financial workflows that capture earned revenue with greater precision and speed.
• Excellent at spotting revenue gaps, creating structure in billing workflows, and problem-solving trends in denials and rejections.

Responsibilities

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections.
• Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence.
• Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types.
• Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps.
• Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts.
• Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations.
• Support state expansion by operationalizing billing for new Medicaid programs and payer launches.
• Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy.
• Manage a team of 2-3 billing specialists.

Qualifications

• 7+ years in healthcare revenue cycle or billing operations, with at least 2 years in a management or lead role.
• Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience a strong plus.
• Telehealth, reproductive health, or women's health background strongly preferred.
• Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care.
• Hands-on experience configuring and managing billing systems and EHRs; comfortable being the internal subject-matter expert.
• Analytical mindset with a track record of using data to identify trends, track KPIs, and drive process improvements.
• Strong cross-functional operator: able to work with Clinical, BD, Finance, Product, and Clinical Operations without needing a go-between.
• Excellent written and verbal communication skills; able to translate billing complexity into clear escalations, documentation, and leadership updates.
• Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented.
• Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare.

Benefits

• Compensation: $145,000 - $180,000 a year + equity.
• Remote from approved states (CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA) with a strong preference in NYC.
• Unlimited vacation.
• Health, dental, and vision insurance with FSA.