[Hiring] Director of Residential Services @Detroit Wayne Mental Health Authority

Role Description

Under the general supervision of the Vice President of Clinical Operations or Associate Vice President, the Director of Residential Services manages services to those that are receiving SMI/IDD Community Living Support and Personal Care Services in various specialized residential settings.

Qualifications

• A Master’s Degree from a recognized college or university in the Human Services, Social Services, Nursing (a Bachelor’s Degree will be accepted), Public Health, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field.

Requirements

• Eight (8) years of full-time paid professional experience working in a human service, social service, mental health, or behavioral health setting.
• Five (5) years of full-time paid professional experience as an executive, administrator, manager or supervisor in a human service, social service, mental health, or behavioral health setting.
• Three (3) years of professional experience performing screenings, assessments, or authorizations in a behavioral healthcare or mental health setting.
• Two (2) years of full-time paid experience coordinating residential placements for a human service, social service, or mental health organization.
• A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD.
• A valid State of Michigan Driver’s License with a safe and acceptable driving record.

Benefits

• Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan.
• This position can work remotely with supervisory approval.
• Currently this position is primarily a remote position.

Knowledge, Skills and Abilities (KSA’s)

• Knowledge of DWIHN policies, procedures, and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations, and procedures.
• Knowledge of Federal policies, rules, regulations, and procedures as it relates to DWIHN.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of Residential Services practices and principles.
• Knowledge of screenings, assessments, and authorizations for people qualifying for residential services.
• Knowledge of care coordination rules and protocols.
• Knowledge of the Michigan Medicaid Provider Manual.
• Knowledge of MHWIN.
• Knowledge of the LOCUS model.
• Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care).
• Knowledge of and ability to use screening and assessment tools for behavioral health services.
• Knowledge of the Adult continuum of care for all disability designations (I/DD, SMI, Co-Occurring Disorder).
• Knowledge of Quality Management and Quality Improvement principles and practices.
• Knowledge of Integrated Care services for behavioral health patients.
• Knowledge of Utilization Management practices and principles.
• Knowledge of managed care practices and principles.
• Knowledge of ICD 9, CPT Codes, DSM-IV Statistical Manual or most current diagnostic edition.
• Knowledge of compliance standards.
• Knowledge of Medical Necessity Criteria for Behavioral Health Services.
• Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2.
• Knowledge of the Professional Code of Ethics.
• Knowledge of documents / regulations that govern the provision of mental health services.
• Knowledge of the Code of Federal Regulations, Balanced Budget Act, Bureaus of Adult and Licensing rules.
• Knowledge of Service Utilization Guidelines.
• Knowledge of Community Mental Health Services Programs (CMHSP) and Prepaid Inpatient Health Plans (PIHP).
• Knowledge of NCQA requirements and the accreditation process.
• Knowledge of Medicaid insurance principles and practices.
• Knowledge of HEDIS measures and standards.
• Knowledge of the complaints, grievances, and appeals processes and procedures.
• Knowledge of nursing home practices and procedures.
• Supervisory skills.
• Management skills.
• Leadership skills.
• Executive skills.
• Team Leadership skills.
• Administration skills.
• Training skills.
• People management skills.
• Project management skills.
• Action planning skills.
• Strategic thinking skills.
• Strategic planning skills.
• Emotional intelligence skills.
• Corrective Action skills.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Report writing skills.
• Problem Solving skills.
• Decision Making skills.
• Critical Thinking skills.
• Presentation skills.
• Interpersonal skills.
• Public Speaking skills.
• Customer Service skills.
• Communication skills.
• Teaching skills.
• Training skills.
• Written communication skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Team building skills.
• Relationship-building skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population.
• Judgement/Reasoning ability.

Working Conditions

• Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan.
• This position can work remotely with supervisory approval.
• Currently this position is primarily a remote position.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer.