[Hiring] Director of Remote Vision Monitoring @Lumata Health Inc

Role Description

This role owns the strategic direction and performance of the RVM program. The Director of RVM sets 3, 6, and 12-month plans, drives the program toward scale (including a standalone RVM rollout), and translates strategy into clear priorities for Team Leads who handle day-to-day operations. They work closely with the President and executive team, and coordinate product and data needs across the program. This is a builder's role — best suited for someone who thinks several months ahead, anticipates needs before they arise, and can bring the right people, partnerships, and plans together to support rapid growth.

• Set and own the 3, 6, and 12 month goals for the RVM program, in collaboration with the President and executive leadership.
• Translate strategy into monthly goals and priorities for Team Leads to execute against.
• Plan and lead the next operational phases of scale, including RVM standalone rollout and the digital-first enrollment model.
• Coordinate with Customer Success and Growth on RPM implementation processes for new practices and clients.
• Anticipate scaling needs (people, vendors, tools, workflows) and bring resourcing plans forward in time to meet them.
• Own product and data needs for RVM as the program scales; partner with Product, Engineering, and Data on roadmap, prioritization, and delivery.
• Leads and develops RVM Team Leads through hiring, coaching, and performance management.
• Approve and govern SOPs, training materials, and operational policies authored by Team Leads; ensure they stay current as tech and workflows evolve.
• Set encounter goals and targets in collaboration with executive leadership; monitor reimbursement trends and surface issues early.
• Drive efficiency improvements to meet internal caseload goals.
• Hold accountability for program-level outcomes (revenue, adherence, churn, quality), working through Team Leads on day-to-day delivery.
• Partner with the Director of Quality, Training & Compliance to develop audit rubrics and a training curriculum specific to RVM.
• Own program-level quality outcomes; review audit results with Team Leads and drive corrective action.
• Serves as the main point of contact for Growth on onboarding, client expansion, and physician engagement.
• Perform additional responsibilities as required to support Lumata Health’s goals and objectives.

Qualifications

• Bachelor's degree in business or a related field, or equivalent experience.
• 5+ years of progressive operations or program leadership experience, with at least 3 years managing through other managers or team leads.
• Demonstrated experience setting strategy for a new business unit, including building teams and fully owning quarterly and annual operational plans.
• Track record of scaling a program through phases (pilot, growth, full operational scale), including planning resourcing, vendor partnerships, and product/data needs ahead of demand.
• Demonstrated ability to coach and develop team members and middle management, including delivering difficult feedback and managing underperformance.
• Clear record of meeting or overperforming as it relates to department operating budgets and forecasts.

Requirements

• Experience in Remote Patient Monitoring, Chronic Care Management, telehealth, or a similar healthcare program.
• Ophthalmology experience.
• Experience managing vendor or offshore partner relationships.
• Experience partnering with Product, Engineering, and Data teams to shape roadmap priorities.

Benefits

• Comprehensive benefits.
• Opportunities for professional development.

Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.